T-TT-0293-14 Rev

Tech Tip T-TT-0293-14
May 06, 2015
Subject
Market
DCM Activation is Not Applicable When Safety
Connect Service has Expired
USA
Service Category
Section
Audio/Visual/Telematics
Navigation/Multi Info Display
Applicability
Vehicles with Safety Connect
APPLICABLE VEHICLES
2012-2016
2010-2016
2013-2016
Camry
Prius
Avalon HV
2012-2016
2013-2016
2015-2016
2012-2016
Prius V
Avalon
Prius C
Camry HV
2014-2016
2011-2016
2010-2011, 20132016
2010-2016
2012-2015
2014-2016
Highlander
Sienna
Land Cruiser
4Runner
Prius PHV
Highlander HV
CONDITION
Safety Connect is a vehicle option which requires a subscription fee for the system to be active. The
first year of service is provided in the vehicle purchase price. Once the subscription has lapsed the
DCM will be in an inactive state. In some instances, a DCM may need to be replaced even though the
customer is not using the service.
RECOMMENDATIONS
The vehicle repair manual instructs the technician to perform a DCM activation after replacing the
DCM. If the subscription has expired, the DCM cannot be activated because it does not have active
cellular service. If a DCM is replaced and the Safety Connect subscription has expired, do NOT
perform DCM activation. In this situation DCM should be installed without performing the DCM
activation.
You can confirm Safety Connect status by running a vehicle inquiry on TIS which will provide Safety
Connect account status.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.3 01/01/2014 T
05/06/2016
Rev1
© 2014, Toyota Motor Sales, USA
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