E0U_LSC_Dealer L

To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Limited Service Campaign (LSC) E0U
2007-2011 Model Year Camry Hybrid Vehicles
Brake Reservoir Tank Replacement
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on 2007-2011 Model Year Camry Hybrid vehicles. This LSC will cover approximately 177,500
vehicles.
Background
The subject vehicles contain a brake reservoir which has two separate chambers connected by a filter. This
filter may become clogged, resulting in illumination of the Brake ( ) warning lamp due to low fluid level in one
of the reservoir chambers. Under certain conditions this could cause additional warning lamps shown below to
illuminate and front brake assist could be temporarily lost.
Master Warning
Light (Red)
Brake Warning
Light (Red)
Electronically
Controlled Brake
Warning (Yellow)
Anti-Lock Brake
System (Yellow)
SLIP Indicator
(Yellow)
Please note: In limited operating conditions, a warning buzzer may also sound.
A new brake reservoir assembly has been designed to prevent this condition from occurring.
Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to replace the Brake Reservoir Tank at NO CHARGE to the
vehicle’s owner.
This LSC will be available until June 30, 2017, and will only be available at an authorized Toyota Dealer.
1. Owner Notification Mailing Date
The owner notification will commence in Late July, 2014, approximately 1 week after the dealer notification.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
LSC E0U – D – Page 2
3. Number and Identification of Covered Vehicles
There are approximately 177,500 Camry Hybrid (2007-2011 MY) Vehicles covered by this LSC.
WMI
4T1
JTN
MY
2007
2008
2009
2010
2011
2007
2008
2009
2010
2011
VDS
BB46K
BB3EK
BB46K
BB3EK
START
U001012
U024787
U061175
U089187
U125695
3000160
3044111
3048659
3053459
3053902
FINISH
U030790
U062522
U111424
U126215
U143974
3044808
3049003
3053539
3053881
3054497
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please verify coverage by confirming through TIS. Dealers
should perform the procedure as outlined in the Technical Instructions located on TIS. Not all vehicles in
the VIN range are covered by this LSC.
4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:
• The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by
confirming through TIS prior to performing repairs.)
5. Parts Ordering
Orders can be placed through the dealership’s facing PDC. The Brake Reservoir Tanks have been placed
on Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria.
Campaign
E0U
Part Number
04004-32133
Part Description
Reservoir Sub-Assy., Master Cylinder
Qty.
1
Each dealer has received specific dealer ordering criteria in an email from their facing PDC Manager based
on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with both Parts
and Service to immediately file claims and coordinate appropriate kit orders.
LSC E0U – D – Page 3
6. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently
hold at least one of the following certification levels:
•
•
•
Expert Chassis
Master
Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.
7. Remedy Procedures
Please refer to TIS for Technical Instructions.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
8. Warranty Reimbursement Procedure
2007-2011 Model Year Camry Hybrid Vehicles
Verify Vehicle Eligibility
1. Check the VIN range
2. Check the TIS Vehicle Inquiry
System
Not Involved
No further action required
Involved
Replace Brake Master Cylinder
Reservoir and Bleed Brake
System
Campaign completed, return
vehicle to the customer
•
•
LSC
Op. Code
Description
Flat Rate
E0U
AGG53A
Replace Brake Reservoir Tank and Bleed Brake System
1.4 hr/vehicle
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
The cost of Brake Fluid (2.0L per vehicle) can be claimed up to $36 dollars per vehicle as sublet type “OF” under Op.
Code AGG53A.
LSC E0U – D – Page 4
9. Campaign Designation Decoder
Examples:
th
A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010
nd
Campaign Launched in 2012
C1B = Launched in 2012, Interim Phase, 2
st
D0B = Launched in 2013, Remedy Phase, 1 Campaign Launched in 2013
10. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
12. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.