ZE1_WEP_Dealer L

To:
All Toyota Dealer Principals,
Service Managers, Parts Managers
Subject:
Warranty Enhancement Program – ZE1
2007-2011 Model Year Camry Hybrid Vehicles
Extension of Warranty Coverage for Brake Actuator Assembly and Skid Control ECU/Brake
Pedal Stroke Sensor
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for repairs related to internal malfunctions of
the Brake Actuator assembly or inaccurate monitoring logic of the Brake Pedal Stroke Sensor on 20072011 MY Camry Hyrid Vehicles.
In these vehicles, Toyota has received some reports where various brake system related warning lamps
illuminate due to internal malfunctions of the Brake Actuator assembly. Separately, the same warning lamps
may also illuminate due to overly sensitive monitoring logic for the Brake Pedal Stroke Sensor.
Although the Brake Actuator assembly and Skid Control ECU are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’
ownership experience. Toyota is now extending the warranty coverage for repairs related to internal
malfunctions of the Brake Actuator assembly or overly sensitive monitoring logic for the Brake Pedal Stroke
Sensor. Please see the Warranty Enhancement Program Details for additional information.
The following information is provided to inform you and your staff of the program notification schedule and your
degree of involvement.
1.
Owner Notification Letter Mailing Date
The owner notification will commence in Early July, 2014 and will be mailed over several months. We
have attached a sample owner letter for your reference.
2.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the
vehicle’s “New Vehicle Limited Warranty” for repairs related to internal malfunctions of the Brake
Actuator assembly or overly sensitive monitoring logic for the Brake Pedal Stroke Sensor. If the
condition is related to an internal malfunction of the Brake Actuator, it will be replaced with a new
one at no charge. If the condition is caused by overly sensitive monitoring logic for the Brake Pedal
Stroke Sensor, the Skid Control ECU will be reprogrammed or replaced at no charge.
•
•
The Primary Coverage offers warranty enhancement until November 30, 2015 with no
mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 10
years from the date of first use or 150,000 miles, whichever occurs first.
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to
the same terms and conditions set forth in the New Vehicle Limited Warranty Section of your
Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or
vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.
Warranty Enhancement ZE1 – D – Page 2
3.
Number and Identification of covered Vehicles
There are approximately 177,500 Vehicles covered by this Warranty Enhancement Program.
Please refer to Warranty Policy Bulletin (Bulletin No. POL14-04) for identification of vehicles covered by
this Warranty Extension.
4.
Warranty Claim Processing Instructions
Please refer to the Warranty Policy Bulletin (Bulletin No. POL14-04) for warranty claim processing
instructions. All parts replaced for this repair are subject to warranty parts recovery.
5.
Technical Instructions (Repair Procedures)
•
•
6.
Technical Instructions for Malfunctions of the Brake Actuator Assembly can be found in T-SB-004114
Technical Instruction for overly sensitive monitor logic for the Brake Pedal Stroke Sensor can be
found in T-SB-0040-14
Parts Ordering
As this is an extension of the warranty, most customers will only request reimbursement from TMS for
past replacements. Dealers should not increase their stock of Brake Actuator Assemblies or Skid
Control ECUs. As always, if a customer experiences one of the conditions described, dealers should
conduct appropriate diagnosis and order the applicable parts.
Refer to Warranty Policy Bulletin POL14-04 for detailed parts ordering information.
Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER
FOR STOCK. The parts have been placed on Dealer Ordering Solutions and will be systematically
released daily. Please see the weekly manual allocation report for additional details.
7.
Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Warranty Extension.
As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.