E0V (E1V)_SSC_El

Austin Fadel / TMS Toyota Customer Services
Product Quality and Service Support, Quality Compliance
June 23, 2014
Approved By: Bob Waltz
To:
All Toyota Dealers
From: Product Support Division
Special Service Campaign E0V (E1V)
Product Investigation and Limited Regional Recall (Florida, Hawaii, Puerto Rico, and U.S. Virgin Islands)
Certain 2003 through 2005 Model Year Corolla, Corolla Matrix, Sequoia and Tundra Vehicles
Front Passenger Airbag Inflator Module
Preliminary Notice
This notification is being provided to inform dealers of our intent to conduct a Special Service Campaign (SSC) on
the covered vehicles.
This preliminary information is being provided to keep you informed of this investigation and limited regional recall.
Toyota is currently preparing the parts for this activity. We will notify dealerships again at the time of the next
phase, prior to the owner notification starting.
Background
The National Highway Traffic Safety Administration (NHTSA) and TK Holdings, Inc. (Takata) have requested the
support of BMW, Chrysler, Ford, Honda, Nissan, Mazda, and Toyota in investigating certain airbag inflator modules
manufactured by Takata for use in various vehicles. This investigation includes front passenger airbag inflator
modules installed in the covered vehicles. This investigation and regional recall is limited to Florida, Hawaii, Puerto
Rico, and the U.S. Virgin Islands.
The purpose of this field action is to support the shared immediate interest in protection of owners, drivers, and
passengers and the collection of parts for inspection and analysis by NHTSA and Takata.
Potential Condition
The subject vehicles are equipped with a front passenger airbag inflator produced by Takata which is
currently being evaluated by NHTSA. Toyota has been requested by NHTSA and Takata to replace and
collect airbag inflator modules in Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands at this time for
evaluation to determine if the inflators could rupture and cause the air bag to inflate abnormally when
activated in a crash.
Covered Vehicles
Toyota is currently working to identify vehicles involved is this campaign and anticipated additional information will
be provided late June, 2014.
Status



Toyota is currently preparing the parts and anticipates additional information will be provided in Late
Summer 2014 as parts become available.
Once part preparation is complete, we will notify dealerships again at the time of the next phase, prior to the
owner notification starting.
E0V (“E1V” until the remedy is launched) Preliminary Notice documents will be posted on TIS starting the
morning of Monday, June 23, 2014.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not
provide this number to customers. Please provide this contact to only media associates.)
Customer Handling
A Q&A has been attached for your use in the event you receive a customer contact. If a customer has further
questions, please direct the inquiry to the Toyota Customer Experience Center at 1-800-331-4331.
Please review this preliminary notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.