T-SB-0167-16

T-SB-0167-16
November 14, 2016
Door Panel Leather Insert Creased on Arm Rest Near
Handle
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2014 - 2016
Highlander, Highlander HV
WMI(s): 5TD
Introduction
Some 2014 – 2016 model year Highlander and Highlander HV vehicles may exhibit a condition in
which the door handle material insert of the driver or passenger side door panels is creased,
wrinkly, or has started peeling. This condition can occur on either the front or rear door panels
and is NOT exclusive to any specific color code. This Service Bulletin ONLY applies to the door
handle material insert. Follow the procedure in this bulletin to address this condition.
NOTE
This Service Bulletin does NOT apply to conditions where possible customer abuse
is recognized.
Figure 1.
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November 14, 2016
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Door Panel Leather Insert Creased on Arm Rest Near Handle
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
5TDKKRFH#GS157639
5TDYKRFH#GS157639
5TDZKRFH#GS157639
5TDDKRFH#GS297086
2GR-FE
5TDDKRFH#0S297086
5TDJKRFH#GS297086
Highlander
5TDBKRFH#GS297086
TMMI
5TDBKRFH#0S297086
5TDYARFH#0S020210
1AR-FE
5TDZARFH#GS020210
5TDZARFH#0S020210
5TDDCRFH#GS018376
Hybrid
5TDJCRFH#GS018376
5TDBCRFH#GS018378
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
BD1612
R & R Front Door Panel Trim (One Side)
0.5
See “Parts Information”
BD1613
R & R Rear Door Panel Trim (One Side)
0.5
See “Parts Information”
T1
T2
67
13
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
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Door Panel Leather Insert Creased on Arm Rest Near Handle
Parts Information
PART NUMBER
PART NAME
PREVIOUS
NEW
67630-0E740-C0
67630-0E741-C0
67630-0E740-C1
67630-0E741-C1
67630-0E740-C2
67630-0E741-C2
67630-0E750-C0
67630-0E751-C0
67630-0E750-C1
67630-0E751-C1
67630-0E750-C2
67630-0E751-C2
67630-0E760-C0
67630-0E761-C0
67630-0E760-C1
67630-0E761-C1
67630-0E760-C2
67630-0E761-C2
67630-0E770-C1
67630-0E771-C1
67630-0E770-C2
67630-0E771-C2
67630-0E770-C0
67630-0E771-C0
67640-0E740-C0
67640-0E741-C0
67640-0E740-C1
67640-0E741-C1
67640-0E740-C2
67640-0E741-C2
67640-0E750-C1
67640-0E751-C1
67640-0E750-C2
67640-0E751-C2
67640-0E750-C0
67640-0E751-C0
67640-0E760-C0
67640-0E761-C0
67640-0E760-C1
67640-0E761-C1
67640-0E760-C2
67640-0E761-C2
67640-0E770-C0
67640-0E771-C0
67640-0E770-C1
67640-0E771-C1
67640-0E770-C2
67640-0E771-C2
Panel Assy, RR Door Trim, RH
Panel Assy, RR Door Trim, LH
QTY
1
1
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Door Panel Leather Insert Creased on Arm Rest Near Handle
Parts Information (Continued)
PART NUMBER
PART NAME
PREVIOUS
NEW
67610-0E580-C1
67610-0E581-C1
67610-0E580-C2
67610-0E581-C2
67610-0E580-C0
67610-0E581-C0
67610-0E590-C0
67610-0E591-C0
67610-0E590-C1
67610-0E591-C1
67610-0E590-C2
67610-0E591-C2
67610-0E610-C2
67610-0E611-C2
67610-0E610-C1
67610-0E611-C1
67610-0E610-C0
67610-0E611-C0
67620-0E540-C1
67620-0E541-C1
67620-0E540-C2
67620-0E541-C2
67620-0E540-C0
67620-0E541-C0
67620-0E550-C0
67620-0E551-C0
67620-0E550-C1
67620-0E551-C1
67620-0E550-C2
67620-0E551-C2
67620-0E570-C1
67620-0E571-C1
67620-0E570-C2
67620-0E571-C2
67620-0E570-C0
67620-0E571-C0
Panel Assy, FR Door Trim, RH
Panel Assy, FR Door Trim, LH
QTY
1
1
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Door Panel Leather Insert Creased on Arm Rest Near Handle
Repair Procedure
1. Confirm that the arm rest leather is showing a wrinkled or creased appearance.
2. Remove the front door panel.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:

2014 – 2015 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Disassembly”

2014 – 2015 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Disassembly”

2016 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Disassembly”

2016 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Disassembly”
3. Reinstall the NEW front door panel.
Refer to TIS, applicable model and model year Repair Manual:

2014 – 2015 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Reassembly”

2014 – 2015 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Reassembly”

2016 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Reassembly”

2016 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Front Door: Reassembly”
4. Remove the rear door panel.
Refer to TIS, applicable model and model year Repair Manual:

2014 – 2015 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Disassembly”

2014 – 2015 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Disassembly”

2016 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Disassembly”

2016 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Disassembly”
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Door Panel Leather Insert Creased on Arm Rest Near Handle
Repair Procedure (Continued)
5. Reinstall the NEW rear door panel.
Refer to TIS, applicable model and model year Repair Manual:

2014 – 2015 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Reassembly”

2014 – 2015 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Reassembly”

2016 Highlander:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Reassembly”

2016 Highlander HV:
Vehicle exterior – Door/Hatch – “Door/Hatch: Rear Door: Reassembly”
6. Confirm the repair.
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