T-SB-0168-16

T-SB-0168-16
November 16, 2016
2ZR-FXE Engine Oil Consumption Inspection Procedure
Service
Category
Engine/Hybrid System
Section
Engine Mechanical
Market USA
Applicability
YEAR(S)
MODEL(S)
2010, 2012 - 2014
Prius PHV
2012 - 2014
Prius V
2010 - 2014
Prius
ADDITIONAL INFORMATION
Introduction
Some 2010 – 2014 model year Prius, Prius V, and Prius PHV vehicles equipped with 2ZR-FXE
engines may exhibit engine oil consumption. The piston and ring assembly has been redesigned
to minimize oil consumption.
Use the Inspection Procedure in this bulletin to confirm this condition prior to ANY repairs.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
Prius
Prius V
Prius PHV
JTDKN3DU#E1791355
2ZR-FXE
JTDZN3EU#EJ001475
JTDKN3DP#E3055768
© 2016 Toyota Motor Sales, USA
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November 16, 2016
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2ZR-FXE Engine Oil Consumption Inspection Procedure
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EG1632
Oil Consumption Inspection
0.5
13101-37120
13011-37110
11400-37140
11
19
APPLICABLE WARRANTY
This repair is covered under the Toyota Powertrain Warranty. This warranty is in effect for 60
months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
PART NAME
QTY
00411-14001-1
Inspection Labels
1 Roll*
* 100 labels per roll.
NOTE
Toyota requires specific security seals to be used for
this activity (shown to the right). Contact the Materials
Distribution Center (MDC) for ordering information.
Labels may be ordered in packages of 100 from the
Materials Distribution Center (MDC) through
Dealer Daily – Parts – Dealer Support Materials Orders.
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL
QUANTITY
ILSAC GF-4 Multi-grade SAE 0W-20 or 5W-20
4.4 U.S. quarts
(4.2 liters)
© 2016 Toyota Motor Sales, USA
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2ZR-FXE Engine Oil Consumption Inspection Procedure
Repair Procedure
Inspection Procedure
NOTE
In some cases, a P030# (cylinder # misfire detected) DTC may also be set as a result of
oil consumption.
This bulletin does NOT cover the cost of an oil change. If the vehicle is approaching Toyota
recommended service interval mileage at the start of the test, recommend an oil change at
customer cost to ensure valid test results.
Vehicle Preparation for Oil Consumption Test
1. Confirm customer complaint and request Engine Oil Consumption Test.
2. Fill oil to “Full” mark shown on dipstick.
3. Mark the following locations with Inspection Labels to prevent/indicate tampering during
the test:

Dipstick

Oil Drain Plug

Fill Cap

Oil Cooler Line

Oil Filter
NOTE
Use the required Inspection Labels (MDC P/N 00411-14001-1) on the locations specified above.
Figure 1. Oil Pan with Inspection Label Applied
© 2016 Toyota Motor Sales, USA
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2ZR-FXE Engine Oil Consumption Inspection Procedure
Inspection Procedure (Continued)
Vehicle Preparation for Oil Consumption Test (Continued)
Figure 2. Indication of Inspection Label Removal
4. Complete Section A of the “Engine Oil Consumption Test” at the end of this bulletin.
NOTE
Attach the completed ―Engine Oil Consumption Test‖ to Repair Order. It will be used later in
the Inspection Procedure. This form will also be required for warranty submissions.
5. Return the vehicle to the customer advising them to return for inspection in 1100 – 1300 miles.
NOTE
Advise customer if they do NOT return inside the 1100 – 1300 miles range, the results will
be VOID.
© 2016 Toyota Motor Sales, USA
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2ZR-FXE Engine Oil Consumption Inspection Procedure
Confirm Engine Oil Consumption Condition (Continued)
Upon Vehicle Return After 1100 – 1300 Miles
1. Check the dipstick to confirm oil level.
Is the oil level full?

YES — This vehicle does NOT meet Oil Consumption Criteria, remove ANY tamper tape
residue and return vehicle to the customer.

NO — Proceed to step 2.
2. Add 1 quart of oil from a NEW quart container.
NOTE
Use oil from NEW 1 quart container to ensure accurate volume measurement.
3. Start engine and warm-up to operating temperature.
4. Turn OFF the engine, and let the vehicle rest for 5 minutes.
5. Check the dipstick to confirm oil level.
A. If above full, this vehicle does NOT meet Oil Consumption Criteria. Drain to the “Full” level,
remove ANY tamper tape residue and return vehicle to the customer.
B. If below full, follow the Repair Procedure outline in the Service Bulletin No. T-SB-####-16,
“2ZR-FXE Engine Oil Consumption Repair Procedure.”
6. Complete Section B of the “Engine Oil Consumption Test” at the end of this bulletin.
© 2016 Toyota Motor Sales, USA
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2ZR-FXE Engine Oil Consumption Inspection Procedure
Engine Oil Consumption Test
COMPLETE AT TIME OF CUSTOMER COMPLAINT
CLICK HERE for Interactive Form
VIN:
Model:
Model Year:
SECTION A: TESTING PROCEDURE PART 1
1. Mileage of Vehicle:
2. Were the required Inspection Labels used?
(MDC P/N 00411-14001-1)
4. Please indicate oil level on Dipstick below after
filling to "Full."
3. Please initial to indicate the following locations were
marked to prevent/indicate tampering.
a. Dipstick
b. Oil Drain Plug
c. Fill Cap
d. Oil Cooler Line
e. Oil Filter
5. I certify that the above information in Section A of this form is accurate.
Print Name:
Date:
Signature:
NOTE
Keep this form attached to Repair Order. Additional information will be needed (Section B) when the vehicle returns.
SECTION B: TESTING PROCEDURE PART 2
1. Mileage of Vehicle:
NOTE
If mileage difference between section A and B is NOT within 1100 – 1300 miles, test results are void.
2. Please initial to confirm the following locations
were NOT tampered with.
NOTE
If locations below appear to be tampered with,
write ―Void‖ in box.
3. After adding 1 quart oil to vehicle (from quart container)
indicate oil level below.
a. Dipstick
b. Oil Drain Plug
c. Fill Cap
d. Oil Cooler Line
e. Oil Filter
4. I certify that the above information in Section B of this form is accurate.
Print Name:
Date:
Signature:
© 2016 Toyota Motor Sales, USA