APaS03062018901
Service Bulletin Details
Public Details for: APaS03062018901
Dealer message - american honda motor co.(ahm) is investigating certain 2016 pilots with a customer complaint of a no-start condition that requires the 12v battery to be replaced. To fully understand the cause of this condition, ahm would l
- 2016 -
Models from 2016
2016 HONDA PILOT |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 03 From Parts and Service Division Subject Request for Parts: 2016 Pilot 12V Battery Failure 06 2018 Expires on 03 16 2018 PRIORITY/ACTION REQUIRED To: All Honda Service Managers/Advisors From: Technical Research & Support Group RE: Request for Parts: 2016 Pilot 12V Battery Failure This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co.(AHM) is investigating certain 2016 Pilots with a customer complaint of a no-start condition that requires the 12V battery to be replaced. To fully understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Battery test indicates the battery replacement is needed. 2. Battery must still be in the vehicle. 3. Battery must be OEM. (Remove the top of the battery case to find Black/White label. Blue/White label is a Honda Replacement). Click HERE for example. 4. No dealer inventory vehicle. Action Required If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions. Thank you. American Honda Motor Co., Inc. Page 1 of 1