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Sent on
03
From
Parts and Service Division
Subject
Request for Parts: 2016 Pilot 12V Battery Failure
12
2018
Expires on 03
16
2018
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Parts: 2016 Pilot 12V Battery Failure
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co.(AHM) is investigating certain 2016 Pilots with a customer complaint of a no-start condition that requires the 12V battery to be replaced. To
fully understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Battery test indicates the battery replacement is needed.
2. Battery must still be in the vehicle.
3. Battery must be OEM. (Remove the top of the battery case to find Black/White label. Blue/White label is a Honda Replacement). Click HERE for example.
4. No dealer inventory vehicle.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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