C1989B

ISX12 G EMD Plus Calibration Campaign
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Warranty Field Campaign
Campaign Number:
c1989
Revision: B
ISX12 G EMD Plus Calibration Campaign
Released Date: 23-Mar2018
Expiration Date (U.S.
and Canada): 31-Dec2023
Expiration Date
(International): 31-Dec2023
ISX12 G EMD Plus Calibration Campaign
Attention
• U.S / Canadian Dealers
• U.S / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace c1989-A, published on 08-Feb-2018, to:
1. Update the calibration release date to 03-Mar-2018, and
2. Update expiration date to 31-Dec-2023.
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This Campaign is being issued to address a calibration update in certain ISX12 G
CM2180EJ engines. This document enables authorized repair locations to calibrate the
engine control module (ECM) to the latest revision.
Note : A claim with multiple ESNs is acceptable and encouraged.
Action
In order to qualify for repair under this field action, an engine:
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1989.html
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ISX12 G EMD Plus Calibration Campaign
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1. will be covered Regardless of coverage status, and
2. must show an OPEN status on QuickServe® Online.
After verifying that the engine meets the above requirements, perform the following
actions:
1. Use the ECM Calibration Revision History available on QuickServe® Online to
confirm the revision date of the calibration currently installed in the engine. If the
ECM already contains a calibration released 3-Mar-2018 or later, DO NOT calibrate
the engine. No further action is needed.
2. For all engines requiring an ECM calibration, obtain a calibration via QuickServe®
Online (QSOL). Enter the Engine Serial Number into QSOL, click on the Service tab,
then click on Related Information, then click on Calibration Downloads and enter the
requested information to obtain a Zip file to calibrate the ECM.
3. For all engines requiring an ECM calibration, calibrate the ECM as described in
Procedure 019-032 in the Service Manual Bulletin 4310682 on QSOL. Provide
documentation of ECM revision codes from before and after the calibration in the
claims section.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Note : SRT17-902 should only be claimed if the unit DID NOT require
calibration.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
17-902
Campaign/ATC Check
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Time (hrs)
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ISX12 G EMD Plus Calibration Campaign
SRT Code
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Description
Time (hrs)
Electronic Control Module
(ECM) Calibration Transfer
19-601
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units
that can be repaired on a single visit. When filing claims for multiple ESNs,
where travel is required and authorized, travel can be filed to ONLY one (1)
ESN.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WEQPEC
Attachments
Click here to see c1989_esn-list.xls
(/service/english/attachments/c1989_esn-list.xls)
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1989.html
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ISX12 G EMD Plus Calibration Campaign
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Engine Family
Fuel System
CM2180
Design Application
Automotive
Market Application
All
Last Modified: 23-Mar-2018
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1989.html
3/27/2018