TT238
Service Bulletin Details
Public Details for: TT238
This is a service newsletter (tech talk) that was sent out to dealers.
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Models from 9999
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Volume 238 - March 2018 E-Evolution Concept able to receive updates for their MEDIC until the firewall setting has been applied. Failure to receive regular updates will result in your MEDIC restricting access to many important functions. Vehicle Technical Info................. page 1 Should you have any questions regarding this change, please contact the MEDIC Hotline at 1.800.846.7575, Monday – Friday, 7:00 am – 4:00 pm (PST).” CSI Award Winners...................... page 6 Training News............................. page 8 Techline Information................... page 9 MEDIC Information.................... page 9 TIN-18-00-004: ELECTRICAL INSULATED GLOVES — 2012-17 i-MiEV, 2018 (and newer) Outlander PHEV. Bulletin Review............................ page 9 TIN-18-00-004 was released recently and states: NOTE: The mark indicates an article is being repeated from a previous issue of Tech Talk due to the subject's importance. TT GROUP 00 − General TIN-18-00-003: NEW MEDIC SFTP SERVER — All Models and Years. TIN-18-00-003 was released recently and states: “A new Secure File Transfer Protocol (SFTP) server is being added by MMNA Information Technology (IT) to support existing and future dealership needs for the MEDIC. In order to continue to receive MEDIC updates, your dealership may need to modify your network firewall rules. This change affects any dealership that implements firewall rules on their computer network. Technical Details of Change: Inform your dealership's IT department to implement the following additional firewall setting on or before March 30, 2018: Allow outbound communication sftp.mmsa.com on port 22. for Potential Impact of Non-action: Dealerships who enforce firewall rules and do NOT perform the requested change may not be 1 “Certified EV dealers MUST have a set of electrically insulated gloves, MB992648-01. While servicing an i-MiEV or Outlander PHEV, these gloves are essential in protecting a Technician from a potentially fatal electric shock. We would like to reiterate the importance of properly maintaining these gloves and adhering to the following guidelines: Inspect the gloves for holes and cracks before every use. Do not use the gloves if a defect is found. Always use the leather protector and gloves together. Never use either piece separately as they do not provide adequate protection from electric shock. Do not expose the gloves to petroleum products. Hand soaps and detergents may contain petroleum products that will damage your gloves. For additional information, please review the attached instruction sheet originally provided with the gloves. IMPORTANT United States Occupational Safety and Health Administration Regulations (OSHA) section 1910.137 et seq. also require that these gloves be inspected after twelve months from the original inspection date printed on the glove. Additional inspections are required every six months of use thereafter. The gloves must be inspected and certified by an accredited laboratory. For information on how and where to get your gloves certified, please visit http://www.nail4pet.org. a period of time. MMNA is suggesting that dealers replace the TAC relay (8627A049) in order to address this concern. Replacing any other components is unnecessary. Please follow the guidelines below when addressing this type of concern. If the gloves fail the inspection or you would rather purchase new gloves, they can be ordered from Bosch Automotive Service Solutions (formerly SPX) at 1-888-727-6672. If sourced locally, ensure you purchase gloves with an OSHA rating of Class 0 (1000V).” 1) Customer states vehicle lacks throttle response upon initial start-up and has the CEL illuminated. 2) Dealer confirms the presence of CEL illumination and retrieves DTC(s). 3) DTC(s) active/stored in ECM is P0657 (other DTCs may be present at the time of inspection) 4) Replace TAC relay with part number 8627A049 5) Perform “Read and Erase” function in the Scan Tool and return the vehicle to the customer.” TT GROUP 52A − Interior TIN-18-52A-001: DRIVER'S POWER SEAT ADJUSTER ASSEMBLY — 2016 & newer Outlander produced after 3/1/2016 (2.4L) & 3/3/2016 (3.0L). TIN-18-52A-001 was released recently and states: “On May 2, 2017, TSB-17-52A-003 (Slight Intermittent Movement in Driver's Power Seat) was published to address customer concerns of a slight movement of the driver's power seat. The TSB instructed dealers to replace affected seat adjuster assemblies with an improved countermeasure part, part number 6922A119 (see illustration). TT GROUP 13 − Fuel TIN-18-13-001: STORED DTCs (INCLUDING P0657) IN EXTREMELY COLD AMBIENT TEMPERATURES — 2014-17 Mirage, 2017-18 Mirage G4, 2014-18 Outlander, 2013-18 Outlander Sport. TIN-18-13-001 was released recently and states: “Some dealers have reported customer stated concerns of a lack of throttle response at initial start-up with CEL (Check Engine light) illumination when ambient temperatures are extremely cold. These vehicles have been repaired in various ways including replacement of the throttle body assembly or the TAC (Throttle Actuator Control) relay and finally, just allowing the vehicle to sit in the shop/garage for 2 Either mode can be toggled on and off (silent mode) by pressing the Park Assist switch located on the driver's side dash panel one time. NOTE: When the vehicle is too close to an obstacle (less than 14 inches / 35 cm), the buzzer may not sound, or it may change from a continuous sound to an intermittent sound. This concern affected Outlander vehicles built before production dates of 3/1/2016 (2.4L) and 3/3/2016 (3.0L). For vehicles built AFTER these production dates, it is not recommended to replace the driver's seat adjuster since those vehicles already have the countermeasure parts in place. However, on a case-by-case basis, contact your DPSM to review the situation further. A DPSM PWA is required for replacement of the driver seat adjuster on affected vehicles.” Rear corner RH sensor Back RH sensor Back LH sensor TT Rear corner LH sensor GROUP 54 − Chassis Electrical TIN-18-54-001: REAR PARK ASSIST ACCESSORY ON 2018 ECLIPSE CROSS — 2018 Eclipse Cross with Rear Park Assist accessory. For vehicles equipped with a tow hitch, there is also a towing mode that modifies the detection area to accommodate the use of a ball type hitch. TIN-18-54-001 was released recently and states: To engage the towing mode: “Some 2018 Eclipse Cross vehicles are equipped with a new Rear Park Assist accessory system that appears the same but functions differently than other (and previous) models. 1) Turn the ignition switch to “ON” The Eclipse Cross Rear Park Assist System features two (2) sensors located at the rear corners of the vehicle and two (2) sensors located in the center of the rear fascia. When the vehicle ignition switch is turned either to the “ACC” or “ON” position, the system will beep once and the corner sensors are activated (corner mode). The corner sensors remain active until the vehicle speed exceeds approximately 12 mph (20 km/hr) and will automatically re-activate when the vehicle speed drops to about 6 mph (10 km/hr). While the corner sensors are active, and an obstacle is detected within approximately 14 inches (35 cm), the system will sound an alert. When the ignition switch is in the “ON” position, and selector lever is moved to “R” (Reverse), then all rear sensors are activated. This is the full rear park assist mode (back sensors along with the rear corner sensors). 3 2) Press brake pedal and place the shift lever into the “R” position 3) Press the Park Assist switch once (entering silent mode) 4) Press and hold the Park Assist switch a second time until (2) beeps are heard (towing mode) The system will remain in towing mode until steps 1-4 are repeated again. NOTE: At step 4 only a single beep will indicate the return to normal operation mode. While in towing mode the system audible alerts can be toggled on and off by a single push of the park assist control switch. For additional details on system features, operation, and cautions, please refer to the customer Owner's Manual for Park Sensor ECU Kit (p/n MZ360727EX) that was shipped inside the vehicle. The Owner's Manual can also be found in CAPS (under Accessory). TIN-18-54-002: CHANGING VEHICLE ICON COLOR IN MULTI AROUND MONITOR DURING PDI — 2018 Eclipse Cross. indicates that the Multi Around Monitor is ready to be programmed for selecting the vehicle icon color in the bird's-eye view. TIN-18-54-002 was released recently and states: 5. Press the camera switch and toggle through the selections until the desired color appears on the display. Each time the switch is pressed, the vehicle icon color in the bird's-eye view will change to the next one. “In the 2018 Eclipse Cross, the vehicle icon color in the bird's-eye view of the Multi Around Monitor can be changed to match the individual vehicle. This can be accomplished using the camera switch on the steering wheel, or through the MUT-III SE scan tool. To help ensure a high level of customer satisfaction, dealers are requested to perform this service as part of Pre-Delivery Inspection (PDI) before delivery of a new vehicle to the customer. 6. Once the desired color has been selected, press and hold the camera switch for 3 seconds. The color can also be changed using the MUT-III SE scan tool. NOTE: At this time, the vehicle icon color in the Multi-Information Display (MID), shown during the start-up sequence, cannot be changed. TT GROUP 60 − Recalls TIN-18-SR-005: EXPEDITED RETURN & DISPOSAL OF TAKATA AIR BAG INFLATORS — All Models, 2004-Current model year. TIN-18-SR-005 was released recently and states: “MMNA has received reports that some dealers may be unnecessarily retaining replaced Takata air bag inflators. As stated in the Takata air bag Recall Campaign bulletins, air bag inflators replaced as part of a Takata recall MUST be returned to Takata once per week. It is extremely important that you immediately call to have your replaced Takata air bag inflators picked up and returned to Takata – see attached Recall Campaign bulletin excerpts for the appropriate phone number and procedures. To manually change the vehicle icon color in the bird's-eye view of the Multi Around Monitor using the camera switch, follow the steps below. 1. Confirm the vehicle is in a safe location. 2. Press the start-stop switch to the ON position. 3. Press the camera switch to display the bird's-eye view. 4. Press and hold down the camera switch for 3 seconds until the vehicle icon blinks. This In most cases, the replaced Takata air bag inflators will be picked up within 3 business days. This will enable you to free up valuable space in your parts department and better serve your customers. If you have any questions, please contact your District Parts and Service Manager.“ 4 TT 5 CSI Awards 2017 DSS CSI RECOGNITION PROGRAM: YEAR END AWARD WINNERS SPECIAL CONGRATULATIONS TO: WHITE BEAR MITSUBISHI - TOP NATIONAL CSI DEALER On March 1, 2018, Mitsubishi Motors awarded White Bear Mitsubishi as the top national dealer in Customer Satisfaction Index (CSI). Mitsubishi's Diamond Satisfaction System (DSS) CSI Recognition Program is designed to gauge customer satisfaction in the service department. For 2017, White Bear Mitsubishi achieved the highest 12-month CSI impact score to earn the top spot. The CSI program concentrates on several Key Performance Indicators (KPIs) with one goal in mind – continued improvement in overall customer satisfaction. Mitsubishi sends a survey to service customers in an effort to gauge their satisfaction with the dealership at the conclusion of their experience. White Bear Mitsubishi consistently achieved exceptional customer satisfaction results throughout the year. “Exceeding customer expectations on a daily basis is no small task, but to consistently receive high scores month after month takes hard work, dedication, and the entire dealership staff working together as one cohesive winning team,” said Don Swearingen, executive vice president and chief operation officer, Mitsubishi Motors. “The entire team at White Bear Mitsubishi prioritizes its customers and the results show.” “White Bear Mitsubishi is honored to be the top Customer Satisfaction dealership in the U.S. for Mitsubishi Motors. We have such an amazing team here at the dealership, and every day they live true to our core principle that customer satisfaction will always carry the most weight,” said Richard Herod III, General Manager, White Bear Mitsubishi. Please see Tech Talk 230, published in May 2017, for an in-depth “Spotlight on CSI” article on White Bear Mitsubishi. 6 Top photo (Left to Right): David Roen (White Bear Dealer Principal), Don Swearingen (MMNA Executive VP & COO), Troy Miller (White Bear Service Manager), White Bear Mascot, Richard Herod III (White Bear General Manager), Mark Chaffin (MMNA VP, Fixed Operations, Service & Product Support). Middle photo (Left to Right): Richard Herod III, Troy Miller, Don Swearingen, Mark Chaffin. Bottom photo: The whole CSI team at White Bear Mitsubishi, accompanied by Don Swearingen & Mark Chaffin. 7 Technical Training Schedule April − May 2018 Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts & Service Manager for information about Mobile Training in your area. EASTERN ZONE New Jersey Technical Training Center Atlanta Technical Training Center WESTERN ZONE Dallas Technical Training Center California Technical Training Center CENTRAL ZONE (Normal / Bloomington) The first quarter technical quiz (TQ0118 at MitsubishiAcademy.com) will end at midnight on 3/31/2018. The second quarter technical quiz (TQ0218) will be available on 4/1/2018 through midnight 6/30/2018. Successful completion of the technical quizzes are required for Service Technicians who wish to obtain or maintain Diamond Pro Certification. 8 TT TECHLINE HOURS OF OPERATION: Monday — Friday 6:30 am - 3:30 pm Pacific Time Beginning October 26, 2017 Techline is closed every other THURSDAY 9:30 - 10:30 A.M for a staff meeting. (800) 446-6064 TT HOURS OF OPERATION: Monday — Friday 7:00 am - 4:00 pm Pacific Time MEDIC Hotline will assist with MEDIC & Scan Tool hardware or software issues. MEDIC Hotline (800) 846-7575 TT Since Tech Talk 237, the following bulletins have been released. 2018 Technical Service Bulletins, Safety Recalls, & Service Campaigns Date Posted 3/1/2018 Publication Number SR-18-004REV Publication Title Outlander Sport Windshield Wiper Link Safety Recall Campaign - Revised Applicable Models 2011-16 Outlander Sport/RVR TT Since Tech Talk 237, the following TINs/ATINs have been released. 2018 Technical Information Notices, Advance Technical Information Notices Date Posted Publication Number Publication Title Applicable Models 3/6/2018 TIN-18-00-003 New MEDIC SFTP Server All Models and Years 3/9/2018 TIN-18-00-004 Electrical Insulated Gloves 2012-17 i-MiEV, 2018 (and newer) Outlander PHEV 3/9/2018 TIN-18-52A-001 Driver's Power Seat Adjuster Assembly 2016 and newer Outlander produced after 3/1/2016 (2.4L) and 3/3/2016 (3.0L) 3/12/2018 TIN-18-SR-005 Expedited Return & Disposal of Takata Air Bag Inflators All Models, 2004 – Current model year 3/14/2018 TIN-18-13-001 Stored DTCs (including P0657) in Extremely Cold Ambient Temperatures 2014 - 2017 Mirage, 2017 - 2018 Mirage G4, 2014 – 2018 Outlander, 2013 - 2018 Outlander Sport 3/14/2018 TIN-18-54-001 Rear Park Assist Accessory on 2018 Eclipse Cross 2018 Eclipse Cross 3/22/2018 TIN-18-54-002 Changing Vehicle Icon Color in Multi Around Monitor During PDI 2018 Eclipse Cross 2018 Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). 9