A911767 2049742-

91 MMI3G: iPhone is not supported or intermittently disconnects when connected to the Audi Music
Interface (AMI)
91 17 67 2049742/1 December 12, 2017.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, Q7
2009 - 2011
All
With MMI3G with AMI
A4, A5, and
Q5
2009 - 2012
All
With MMI3G with AMI
Condition
Customer states:
 When using the Audi Music Interface (AMI), an error message appears “Device not supported”.
 The customer may also state the phone connects momentarily and disconnects or only stays connected when
the battery of the iPhone is fully charged.
 The customer is using an iPhone 6, 6s, 7, 8, or X (including plus models) along with the MMI3G infotainment
system.
Technical Background
With the introduction of iOS 10 in September 2016, Apple introduced a new charging strategy which limits the
phone’s ability to connect to accessory devices that do not provide enough charging current. With this change
made by Apple, the Audi Music Interface no longer meets the charging requirements mandated by iOS 10 (or
higher). This only applies to customers using iPhone 6, 6s, 7, 8, or X models (including plus models).
Production Solution
Not applicable.
Service
Please inform the customer there currently is no available service solution due to this change in Apple’s iOS
software. If a service solution becomes available, this bulletin will be updated.
As an option, the customer can purchase an unofficial A2DP Bluetooth adapter that connects directly to the Audi
Music Interface via the Apple 30-pin connector and allows for wireless streaming of music to the MMI. When
using a Bluetooth music adapter, the hands-free telephone function will continue to work through the MMI and not
Page 1 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
through the music adapter. The customer will need to ensure the iPhone stays paired to the MMI and also to the
music adapter at the same time in order to retain the hands-free telephone feature.
The following are the unofficial A2DP Bluetooth adapters which have been tested by Audi of America to work in
certain vehicles. As an added benefit, all adapters utilize the latest A2DP protocol which allows the MMI to display
music files which are stored on the phone. Additionally, the user can manually select individual songs directly in
the MMI. All adapters are available via the Amazon.com or other 3rd party online retailers.
 Bovee 1000 Bluetooth Music Interface Adapter
Figure 1. Bovee A2DP adapter
 Wi-Mi Mi-30P for Audi and other vehicles
Figure 2. Wi-Mi A2DP adapter
Page 2 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 CoolStream CarPro for Audi
Figure 3. CarPro A2DP adapter
Tip: Not all A2DP adapters are compatible with Audi vehicles. Read the manufacturer’s description of the
product before purchasing. If the manufacturer does not specifically state that the device is compatible with Audi,
then it should not be purchased.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 3 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.