A961721 2048927-

96 Trunk lid opens unintentionally when parked
96 17 21 2048927/1 December 6, 2017.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7
2011 - 2018
All
Not Applicable
A8
2010 - 2018
All
Not Applicable
Q5
2009 - 2018
All
Not Applicable
Q7
2017 - 2018
All
Not Applicable
A4, A5, and
A5 Cabriolet
2008 - 2018
All
Not Applicable
Condition
Customer statement:
 The trunk lid has opened itself unintentionally.
Workshop findings:
 No DTC(s) are logged.
Technical Background
The vehicle reacts to a signal from the remote key which was unintentionally sent by the customer.
Production Solution
Not applicable.
Service
To minimize the risk of an unintentional opening of the trunk lid with the remote control the response time for the
rear lid button of the remote control can be increased.
A4 (8K), A5 (8T), A5C, A6, A7, A8, and Q5 (8R):
Page 1 of 2
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
In Guided Functions of the comfort system central control module, J393 (address word 0046) the adjustment
channel 64 "operating time of rear lid remote control" can be changed to a longer time, 5 seconds being the
longest.
If necessary, the last 5 events of the central locking, can be read in the comfort system central control module,
J393 (address word 0046) from the measured value blocks 50 – 59. The date and time are listed. This can help
explain to the customer what occurred.
A4 (8W), A5 (F5), Q5 (FY), and Q7 (4M):
In the Guided Functions of the comfort system central control module, J393 (address word 0046) the value for the
adaptation "Operating time for opening rear lid with remote control" can be changed, 4 seconds being the longest.
From software 0344 of the comfort system central control module, J393 (address word 0046). If necessary, the
last 20 events of the central locking for locking, can be read in the comfort system central control module, J393
(address word 0046). To do this read the measured value "history data of central locking - lock".
Explain this situation to the customer.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2048927) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 2 of 2
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.