AWA-17-17
Service Bulletin Details
Public Details for: AWA-17-17
This communication provides instructions for claiming "delight elements " for repairs related to recalls 80c5 and 80c6.
Models from 2016
| 2016 AUDI A4 |
| 2016 AUDI A4 ALLROAD |
| 2016 AUDI A5 CABRIOLET |
| 2016 AUDI ALLROAD |
| 2016 AUDI Q5 |
Models from 2015
| 2015 AUDI A4 |
| 2015 AUDI A4 ALLROAD |
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Models from 2014
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| 2014 AUDI A4 ALLROAD |
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Models from 2013
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| 2013 AUDI A4 ALLROAD |
| 2013 AUDI A5 CABRIOLET |
| 2013 AUDI ALLROAD |
| 2013 AUDI Q5 |
Warranty Policies and Procedures Bulletin Audi Warranty Number: AWA 17-17 Subject: Customer Delight Coding – Auxiliary Heater Safety Recalls 80C5 and 80C6 Date: Dec 18, 2017 Dealers: U.S., Puerto Rico This document modifies the Audi Warranty Policies and Procedures Manual. AWA 17-17 is published to clarify the claim coding details for the “delight elements” for vehicles being modified as part of the 80C5 or 80C6 Safety Recalls. Effective Dec 18, 2017, and until further notice, Audi of America is introducing the following “delight elements” for customers with certain MY 2013-2016 A5 Cabriolet, A4 Sedan, allroad, Q5, and A5 coupe vehicles that are being modified as part of the 80C5 or 80C6 Safety Recalls. At the time of modification, dealers are encouraged to offer pick-up and delivery service of affected vehicles, as well as provide a loaner vehicle and fuel to the customer--or, if the customer prefers, alternative means of transportation such as a taxi, Uber, or public transportation. Claim Coding Guidelines ► Applicable to certain MY 2013-2016 A5 Cabriolet, A4 Sedan, allroad, Q5, and A5 coupe vehicles that are being modified as part of the 80C5 or 80C6 Safety Recalls. ► Select only the appropriate/applicable options from the list below. Fuel*: Claim type: 1SP Service Number: AU26 Outside Labor Operation: AU261600 Max Amount: $40 *Fuel must be on a separate claim line. Pickup and Delivery: Claim Type: 1SP Service Number: A000 Outside Labor Operation: PUDL1600 Max Amount: Labor Rate x 0.50 Questions or concerns may be directed to Audi Warranty at 866.677.2834 or [email protected]. ©2017 Audi of America Page 1 of 1 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.