Golf 2-17-16
Service Bulletin Details
Public Details for: Golf 2-17-16
Volkswagen perfect delivery process ? Sales consultant delivery checklist
- 2016 -
Models from 2016
2016 VOLKSWAGEN GOLF |
Volkswagen Perfect Delivery Process – Sales Consultant Delivery Checklist Vehicle Information: VIN: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Model Year: ___________________ Model Type: _________________ Owner Information: First Name: _______________________________________ MI: _________ Last Name: _______________________________________________________ Mailing Address: ______________________________________________________________________________________ Apartment Number: _____________ City: ______________________________ State/Province: ___________________ Zip/Postal Code _______________ Home Telephone: __________________ Email Address: _____________________________________________________. Work Telephone: __________________ Model: 2016 Golf 1 - Vehicle Preparation (Pre-Delivery) Ensure final detail was completed, including installation of front license plate bracket (if required) Technician PDI completed Verify completion of open campaigns, recalls, and required vehicle updates Ensure all unnecessary stickers are removed Verify air bag warning triangle is affixed Install front/rear floor mats (including locking clip / tabs), check color match. If monster mats are installed, please put factory mats in trunk Vehicle Condition Check Check interior for cleanliness, grease marks and damage. Repair all defects prior to customer delivery Visually check tires for obvious damage or over/under inflation Verify that the vehicle exterior is clean and free of damage, dings, dents, grease marks and surface scratches Vehicle Function Check Verify function of all remote keys; all keys start vehicle Verify SiriusXM Satellite Radio is active and preset channels (if applicable) Verify green VW Car-Net LED is illuminated (if applicable) Set clock to correct time 2 - Questions for your customer 1. What is your customer’s name? _____________________________________________________ 2. What are the 3 most important features to your customer? a.____________________________________________ b.____________________________________________ c.____________________________________________ 3. How much time does your customer have available to take delivery of their vehicle? 3 - Dealership Tour Introduce customer to Service Department (hours and personnel), Parts and Accessories Department and Sales Manager/General Manager Effective 2-17-2016 Version 1.2 4 – Owner’s Documents to Explain, Review and Provide Sales invoice, finance paperwork License, insurance and registration Owner’s Manual with business card Quick Reference Guide Warranty and Maintenance booklet California Emissions Warranty booklet Applicable Tire Warranty brochure Roadside Assistance Owner’s Guide Lemon Law notice (based on state) Download iOwn, owner’s literature app, to the Customer’s iPad (if available) or provide the Customer this link for download: https://itunes.apple.com/us/app/vw-iown-ownerinformation/id848222108?mt=8 Car-Net brochure and disclaimer Knowyourvw.com explanation and send introductory email 5 – Customer Orientation Interior Cruise control location and function Seat positioning, safety belt, head restraint adjustment Explain the Multi-Function Display(MFD)/Trip Computer and the information available Demonstrate headlight operation Demonstrate climate control operation Explain to customer how to set tire pressure and demonstrate how to store a new pressure in the TPMS if necessary Set side-view mirrors and explain defog operation Demonstrate windshield wiper and wash operation: front, rear, and service position Exterior Remote door lock/unlocking: explain unlock button must be pressed twice to unlock all doors Fuel door operation: how to unlock and close cap properly Rear seat fold-down operation Rear seat easy entry system (if applicable) Hatch operation Bluetooth - Connect customer’s Bluetooth phone (review phone pairing instructions in Quick Start Guide) Dialing from directories/phonebook - received, missed, and dialed calls www.vw.com/bluetooth (Resource) Demonstrate how to make a call, answer a call, ignore a call, and end a call 5 - Customer Orientation Continued 6 - Customer Acceptance Audio Review the Radio/CD/MP3 player and satellite radio modes (Satellite if applicable) Demonstrate Bluetooth audio (if applicable) Explain radio / MIB2 App-Connect Demonstrate to your customers how to: Scan and tune radio stations Locate their favorite stations Set radio presets How to access and control Media sources – MIB2 App Connect Explain App-Connect features including Apple CarPlay and Android Auto Be sure to explain that a long voice-recognition button press (1-2 seconds) is required to access Siri or Google Now. It is similar to accessing Siri or Google Now on a smartphone Is your vehicle clean and free of dents, dings, and scratches? Are you satisfied with the feature and control explanations provided by your Sales Consultant? Has your Sales Consultant explained the Bluetooth, Voice Control, and SiriusXM Radio functions in your new VW? Do you understand how to quickly heat and cool your vehicle? Did your dealer review available resources with you (Quick Start Guide, Know Your VW)? Has your Sales Consultant set your tire pressure and are you aware of how to store a new pressure if necessary? Available Resources Show your customer their Quick Start Guide If your customer has an iPhone or iPad, show them the Know Your VW app and website Show your customer http://www.begoodtoyourvw.com/accessories/ Driver Assist Explain Forward Collision Warning with Autonomous Emergency Braking (if applicable) Demonstrate Adaptive Cruise Control (if applicable) Demonstrate Lane Assist (if applicable) Demonstrate Blind Spot Detection (if applicable) Explain Rear Cross Traffic Alert (if applicable) Demonstrate Park Pilot (if applicable) Navigation System Operation Show how to input the customer’s home address into the Nav and demonstrate how to modify it Show how to store a destination from an address Demonstrate how to control the map with zoom Demonstrate how to save your dealership as a POI Demonstrate Nav voice commands (if applicable) Demonstrate how to select route preferences Demonstrate how to enter an address Demonstrate how to use advanced features, such as a POI, the Traffic Button, and Map Zoom VW CarNet (if applicable) VW Car-Net: explain system operation and push 'i-Button' to enroll Explain functionality of overhead 3-button assembly Follow-up call - Date/time: _______________________________________ Volkswagen Owner’s Signature: ________________________________________________________________ Date: __________________________ Sales Consultant’s Signature: ___________________________________________________________________ Date: __________________________ Sales Consultant’s Name: ______________________________________________________________________ Date: __________________________ Effective 2-17-2016 Version 1.1