A911871 2047407_

91 MIB2: Audio is muted after using backup camera
91 18 71 2047407/2 February 1, 2018. Supersedes Technical Service Bulletin Group 91 number 17-22 dated
April 7, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, S6,
S7, and
RS7
2016
All
MIB2 High Navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Corrected ElsaPro display issue)
1
04/07/2017
Initial publication
The vehicle is a MY2016 A6, A7, S6, S7, or RS7 and the customer states that after using the front, rear, or topview camera system, the audio is muted. Additionally, the customer’s vehicle is equipped with MMI Navigation
plus (MIB2 High Nav; PR code “7UG”).
Technical Background
The condition is the result of an MMI software bug and can be fixed by updating the MMI software. The condition
only occurs after the vehicle has been allowed to enter sleep mode. The customer typically states that the
condition only happens after using the backup camera when leaving in the morning or when returning home at the
end of the day.
Production Solution
The solution was introduced into series production starting with MY2017 vehicles.
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© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
The service solution is to update the MMI software to SW1062 to fix the audio mute concern.
Note:
This software update only applies to MY2016 vehicles. This update cannot be applied to MY2017 vehicles.
Required equipment:
 ODIS Tester
 SVM code MI2HNAR0539C7 (also listed in steps below)
 Software update instructions (audi_mib_two_high_nav_plus_software_update_instructions.pdf)
 MIB2 High Scale Software Update on SD Card (See “Required Parts & Tools” table below)
OR
 Blank SD card to download the software update files (see steps below)
Time to complete update:
 Approximately 90 minutes (includes S/W update and SVM work)
Repair procedure:
1. Verify the customer’s MMI requires the software
update by going to the Main Menu >> Setup MMI >>
Version Information (Figure 1).
Figure 1. MMI Version Information
2. Obtain the SD card from the parts department (see parts and tools table below) and skip to step 3. OR:
Obtain a blank SD card with at least 4GB of space and proceed with installing the SD Creator software.
Steps for downloading software to SD card.
 Using an ODIS tester, open a web browser and navigate to
https://mirrorserver2.vwhub.com/dav/BTAC/Trade-Retail/Tools/SD-Creator/.
 If prompted for a security certificate then select the mirror server certificate.
 Within this folder you will find the “SD Creator” install program labeled “setup_V1.0.exe”.
Page 2 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Install this program onto the ODIS tester by double clicking the file labeled “setup_V1.0.exe”. If IT policies
restrict the installation of programs on the ODIS tester then please ask the IT department to perform the
install.
Tip: It is not possible to use this program on any other PC or laptop due to the mirror server security
certificate restrictions.
 Installation instructions and user manual are located in the same directory and is labeled
“2017_03_21_Benutzerhandbuch_SD_Creator_V_1.0_EN_.pdf”.
 Once the program is installed it will place an icon labeled “SD Creator” on the desktop.
 Open the application by double clicking the icon.
 Once opened you will need to enter the mirror server URL into the settings tab.
 Enter “mirrorserver2.vwhub.com” (without quotes) into the server section listed under the “settings” tab.
 Next click “Test connection” and ensure that there are no errors. If needed you can select a different
brand and then reselect “Audi” from the drop down menu at the top of the window. This will refresh the
application.
Using the SD Creator:
 You will need the SD card part number listed in the “Required Parts and Tools” section to find the
software.
 Place the part number into the part number field of the program and hit the “play button”.
 Reference pages 15-18 of the user manual,
“2017_03_21_Benutzerhandbuch_SD_Creator_V_1.0_EN_.pdf”.
Tip: Typical setup time to download the data and have a working SD card is about 1-2hrs depending
on network speed. Prepare the SD card long before starting the repair.
3. Connect a charger or battery maintainer to the vehicle that is capable of maintaining the vehicle voltage at
the appropriate levels (check current capacity of maintainer). Turn off all unnecessary battery consumers,
such as LED DRL’s, HVAC blower, radio volume mute, etc.).
4. Follow the steps listed in the attached document
“audi_mib_two_high_nav_plus_software_update_instructions.pdf” to complete the update process.
For MIB2 systems there are now two methods for performing software updates. It is no longer required to
manually enter the Red Engineering Update menu. MIB2 software updates are now controlled by the SVM
code in ODIS. Using this process the update is fully automated.
If there is an outage with SVM, the old method is still available to use, but not preferred.
Method 1: (Preferred method). Using ODIS Flash, enter the SVM code MI2HNAR0539C7 into ODIS and
follow the instructions in ODIS to start the update process (see attached document
“audi_mib_two_high_nav_plus_software_update_instructions.pdf”).
Page 3 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Method 2: (To be used only if SVM server issues occur). Enter the red engineering update menu, insert SD
card, perform MMI update, and then perform the SVM documentation feedback (see attached document
“mib_mmi_shortcut_keys.pdf”).
5. Only if Method 2 was used, perform the SVM feedback documentation of the information electronics control
module 1, J794 (address word 005F – MMI) with SVM using the SVM code MI2HNAR0539C7. To access
SVM, within ODIS start GFF >> Diagnosis >> Special functions >> Software Version Management >> SVM
code input.
6. Test the functionality of the MMI system and verify the audio is not muted after exiting the backup camera.
Warranty
Claim Type:
 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Method 1: Automated update using ODIS
Check control unit & Test Functionality
9196 0199
10 TU
OR
Method 2: Manual update due to SVM server issues
Program infotainment control unit & Test
Functionality
Diagnostic Time:
9196 0299
70 TU
0150 0000
Time stated on
diagnostic
protocol
Method 1: Automated update using ODIS
GFF
(Max 175 TU)
OR
Method 2: Manual update due to SVM server issues
Page 4 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
GFF
0150 0000
Time stated on
diagnostic
protocol (Max
75 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB # 2047407/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
4M0.906.961.AJ
MIB2 High Nav plus C7 Software Update SD card (Pre-CW22/16)
1 per dealer
(shop tool)
Additional Information
All parts and service references provided in this TSB (2047407) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.