Email-TDI Virtua

VWoA Compliance
Subject:
TDI Virtual Closing Training Reminder
Importance:
High
From: Audi Communications
Sent: Wednesday, February 07, 2018 4:30 PM
Subject: TDI Virtual Closing Training Reminder
Importance: High
Dealer Communication
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From: TDI Dealer Communications
TDI Virtual Closing Training Reminder
Dear Dealer Partners,
Now that we have initiated the transition to the TDI Virtual Closing Process, we must reiterate the importance
of your staff completing the Virtual Closing Process training series and highlight the available resources.
ONLINE RESOURCES:
 Web-Based Training Modules: View this series of short modules to become familiar with the steps of
the Virtual Closing Process. They reside in the Academy CRC via iAudi – APP Links – Academy CRC.
Search for course code 617260. The direct link to the video is here.
o Note: This training is mandatory for Program Ambassadors but open to all individuals who wish
to become familiar with the process, in case the Program Ambassador is not available.
o Note: For TDI customer closings (buyback, trade-in, early lease-termination) transacted under
the terms of Class Action Settlement Agreements on or after February 5, 2018 and where the
designated Program Ambassadors have satisfactorily completed the mandatory training, the
facilitation fee will increase to $200 per closing. Please see Program Bulletins A17UDFF1 and
A17UDFF3 for more details.
IN-PERSON RESOURCES:
 Settlement Specialist Handoff: As part of the designated 3-week handoff period, the settlement
specialist assigned to your dealership will work with your Program Ambassador(s) to ensure they are
fully capable of performing closings on their own in the near future.
o Note: Program Ambassadors must be scheduled and available on the day(s) of appointments in
your store as Settlement Specialists will only be available during this time.
TELEPHONE SUPPORT:
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
TDI Dealer Support Team: Available to answer any questions you may have regarding the Virtual
Closing Process at 844-DLR-SPRT (844-357-7778).

TDI IT Bravo Support Team: Available to assist with technical issues surrounding the iPads issued for
the Virtual Closing process at (866-892-3375, Option 4, then Option 2).
Thank you for your continued support in ensuring the success of this transition.
Best,
TDI Dealer Communications
Click here to read the official Audi Communication.
For more dealer communications, visit the Communications page on iAudi.
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