AWC 17-43

Warranty Communication
Audi Warranty
Number: AWC-17-43
Subject: Photograph quality for IN-FORM tool submissions
Date: Nov 29, 2017
Dealers: U.S., Puerto Rico
This document conveys general
Warranty information.
This communication is to remind dealers that photographs submitted to the IN-FORM tool must clearly
show the required information. Claims with photographs that are not clear or that are incorrect will not be
accepted, and Audi Warranty will cancel the claim.
When photographing labels: Acceptable label photographs should be taken at an appropriate distance
from the labels. The photographs should clearly show the label, as well as the placement of the label on
the vehicle.
Unacceptable photograph that is
too far from the vehicle for the
labels to be identifiable.
Acceptable photograph clearly showing the
labels and the location of the labels on the
vehicle.
©2017 Audi of America
Unacceptable photograph that is
too close to the vehicle for the
placement of the labels to be
understood.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Communication
When photographing the VIN plate with Service Manager’s business card: Ensure that the business card
and VIN plate are both in the frame, and that both can be read clearly.
Acceptable photograph clearly showing the
Service Manager’s business card and the vehicle
VIN plate. (Identifying information has been
blurred out for this example. Photographs
submitted must be in focus.)
Unacceptable photograph that is missing
the VIN plate.
Questions or concerns may be directed to Audi Warranty at 866.677.2834 or [email protected].
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.