Dealer Letter -

Service Bulletin Details

Public Details for: Dealer Letter -

On audi a4, a5 and q5 vehicles manufactured within a specific period, the service interval display does not show all parameters. As a result, the number of days remaining until the next service is due are not displayed correctly.

- 2018 - 2017 - 2016 -

Models from 2018

2018 AUDI A4

2018 AUDI A4 ALLROAD

2018 AUDI A5 CABRIOLET

Models from 2017

2017 AUDI A5 CABRIOLET

2017 AUDI ALLROAD

2017 AUDI Q5

2017 AUDI S5 CABRIOLET

Models from 2016

2016 AUDI A4

2016 AUDI A4 ALLROAD

2016 AUDI A5 CABRIOLET

2016 AUDI ALLROAD

2016 AUDI Q5

2016 AUDI S5 CABRIOLET

Date:
November 27, 2017
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager,
General Manager & Parts Manager
From:
Audi Customer Protection
Subject: Upcoming Update 90K2 - Correction for Service Interval
Certain 2016-2018 Audi Q5, A4 Sedan, A4 allroad, A5/S5 Coupe, and A5/S5
Sportback vehicles
We would like to inform you of an upcoming Update, code 90K2.
What vehicles are affected?
Check your daily campaign open inventory report or OMD for affected vehicles in your
inventory.
What is the issue?
On certain vehicles manufactured within a specific period, the service interval display does
not show all parameters. As a result, the number of days remaining until the next service
is due are not displayed correctly.
What does the repair procedure involve?
Perform software update for Instrument Cluster.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about November 28, 2017.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update
applies to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet
for additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions.) Each vehicle should be completed when it is in to the dealer
for maintenance or any other service visit. Dealer stock vehicles cannot, however, be
delivered to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the
“New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
Thank you for your cooperation and assistance in this important matter.
90K2