Emissions Recall

Emissions Recall
Code: 23V7
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles
3.0L TDI Engine Emissions System Modification
November 29, 2017
Updated resale information included.
U.S.A.:
2015-2016 MY Volkswagen Touareg 3.0L TDI Generation 2.2
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
3.0L TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which
are not permitted by emissions regulations.
Corrective Action
Install updated engine control module (ECM) software and transmission control module (TCM)
software to bring affected vehicles into regulatory compliance.
Code Visibility
On or about November 6, 2017, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports. A list will not be posted for dealers who
do not have any affected vehicles. The campaign code will show open on affected vehicles in
Elsa and affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.vw.com.
Owner Notification
Loaner/Rental Vehicle
– REQUIRED!
Owner notification will take place on or about November 6, 2017.
To remain compliant with the Settlement Agreement, Service Consultants must complete a
Loaner/Rental label and it must be signed by the customer. This documents each customer’s
decision to accept or decline the offer for a loaner or rental vehicle while the Approved
Emissions Modification was being performed on their vehicle.
Affix the completed label to the Repair Order and follow the new photo documentation
requirements for this label in the IN-FORM tool.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 1 of 25
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 2 of 25
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
23V7
Damage Code
0099
Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
WWO
Sold vehicle: 7 10
Mark labor as causal
Do not claim vehicle wash or loaner under this action
01
Perform software update, *install TDI Recall Proof of Completion label and install
Supplemental Vehicle Emissions Control Information Label; complete TDI IN-FORM
Validation Tool requirements; top off AdBlue tank.
Labor operations:
2360 25 99
90 T.U.
Quantity
Up to 11.00
Part Number
G 052910A2
Description
AdBlue (one bottle = 0.5 gallon/ 1.89 Liter)
*Labels are sent free of charge. They cannot be charged to this campaign.
– LOANER/RENTAL MUST BE CLAIMED ON A SEPARATE LINE –
DO NOT PUT ON CAMPAIGN CLAIM
LOANER/RENTAL
Claim Type: A1A
Service #: CU01
Damage Code: 0010
Removed Part : MOB
Outside LO Number : CU010000
DO NOT PUT LOANER/RENTAL ON CAMPAIGN CLAIM
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 3 of 25
Campaign Work Procedure
23V7 Emissions Recall
At this time, affected new and used vehicles in dealer inventory are not
included in this emissions modification release.
NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.
Required Parts
Quantity
Part Description
AdBlue
Up to 19.5L
Part Number
Any, as required
IMPORTANT!
AdBlue Ordering Information

Any AdBlue part number in any quantity/volume is acceptable for use.

For claiming purposes, for every 0.5 gallons of AdBlue used, one unit of G 052910A2 should be
entered onto the SAGA claim regardless of which AdBlue part number was used.
Required Labels
Quantity
1
Part Description
TDI Proof of Completion Label
1
VECI Label
1
VECI Label
Part Number
7P0 010 023 A
--AND-059 010 533 BF
--OR-059 010 533 BG
Vehicle
MY 2015 and 2016 Touareg
MY 2015 Touareg
MY 2016 Touareg
IMPORTANT!
Maintaining Your TDI Campaign Label Supply

SAGA claims count! Warranty Administrators should enter TDI claims promptly to ensure
labels can be allocated to support future repairs.

TDI Labels are allocated daily, free of charge, based on the count of TDI claims entered in
SAGA.

TDI labels cannot be ordered through the Compliance Label Ordering Portal. If you have
questions, please email [email protected].
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 4 of 25
Required Tools
VAS6150X - Diagnostic
Tester (or equivalent)
GRX3000VAS – Battery
Tester/Charger (or
equivalent)
VAS6154 - Vehicle
Communication
Interface (or equivalent)

Service Modification Validation Web App

tdi-inform.track360.com
TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices running the
most current versions of FireFox, Chrome, Safari, or
Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 5 of 25
Emissions Modification Instruction
Section A - Check for Previous Repair

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.

Check for other Open campaign actions .

Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.
Proceed to Section B
Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate
labor operations, parts, or labeling that requires
IN-FORM tool image documentation.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 6 of 25
NOTE
RISK of Non-payment!
Ensure that the “check mark”  is present
prior to beginning any repair.

Check the Service Initiation Form for the
presence of the “check mark” .
o
If “check mark”  is NOT present,
DO NOT proceed with any repair.
o
If “check mark”  is present,
initiate Service Modification
Documentation Form and continue work
DO NOT proceed with any work unless you can initiate
the Service Modification Documentation Form.
Proceed to Section C
Section C – Check for Pre-existing MIL ON conditions and Vehicle Modifications

Perform a visual inspection of the intake,
exhaust, and emissions systems.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals damage or
concerns, STOP, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals no damage
or concerns, continue the work procedure.

Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
are found, STOP, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If vehicle modifications from original
equipment related to emissions components
are not found, continue the work procedure.

Check for illumination of the MIL .
o If MIL is illuminated, STOP, create a VTA
ticket and contact the Volkswagen
Technicians Helpline.
o If MIL is not illuminated, continue the work
procedure.
TIP
VTA cases regarding MIL ON conditions require a GFF
diagnostic log to be uploaded at the time of first contact.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 7 of 25
NOTE
RISK of Non-payment!
The purpose for this step is to document vehicle
condition prior to initiation of this action and does
not authorize the repair of any pre-existing
conditions.
Proceed to Section D
Section D – Refill AdBlue

Lift the rear compartment carpet <1> and slide it
back.

If equipped remove the spare tire <2> by removing
the wing nut <3>.

If equipped remove the foam piece <3>.
WARNING


Protect the hands when prying the plug out of
the tank filler neck.

Sharp-edged body components could cause
injury.
Remove the plug from the AdBlue tank filler neck
<1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 8 of 25

Open the AdBlue filler cap <1> and fill the tank.
Part Number
G 052 910 A2
Description
AdBlue
Quantity
Up to 19.5L
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 9 of 25
Section E – Software Update Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.

Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.
If using the Bluetooth or WiFi transmitter head, it MUST be connected to the tester with a USB cable.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.

Performing a software update using a Bluetooth connection increases the risk of losing connection
during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 10 of 25
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Things to check before starting Software Version
Management (SVM):
Check and confirm that you have a LAN
connection .
Within the Connection Tab, verify that
the
Connection
type(s)
display
“Internet” .
Start a connections test  and
verify that all connections pass.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 11 of 25

Open the hood.

Open the battery jump point cover.

Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery jump point and
ground jump point.

Switch the ignition on.

Apply the parking brake.

Switch the headlights off.

Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.

Start the ODIS program.
NOTE
STOP!
All TDI flashes MUST be completed during a single,
standalone ODIS Diagnostic Session. You MUST fully
complete this campaign and send all GFF Paperless
logs before beginning any other campaigns or
operations. You MUST also conclude any other
campaigns or operations that have been started and
end the corresponding diagnostic session and send all
GFF Paperless logs before beginning this operation.
Failure to independently separate the ODIS diagnostic
session for this campaign will cause problems updating
the FAZIT server in Germany and will delay if not
negate the payment of the emissions modification.
IMPORTANT!
If there are any ODIS “Hot-Fix” patches installed, they
MUST be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the
flash process.

At this time, refer to the “Alerts” section of
ServiceNet  to verify that the most recent
version of ODIS Software is loaded to the
VAS6150X Diagnostic Tester (or equivalent).
Failure to flash the vehicle using the most recent
version of ODIS Diagnostic Software will cause
faults in certain features of the flash operation.

Failure to validate the ODIS Diagnostic version
before flashing the vehicle may result in flash
failure, and may delay if not negate the payment
of the emissions modification.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 12 of 25

Confirm that scan tool is communicating with the
diagnostic head by USB .


If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
NOTE
KESSY Vehicles!
It is REQUIRED to insert the key into the reader coil
, or place the key in the closest proximity
possible to the reader coil throughout the flash process.
NOTE
Before, during, and after the flash process and control
module interrogation phases, any number of instrument
cluster warning indicators (glow plug, check engine,
brake, ABS, etc) may illuminate, flash, or otherwise turn
on and off. It is also possible that other interior or
exterior components such as radio/infotainment
system, lamps, etc. may turn on and off. These items
are normal during this process. The illumination of
instrument cluster lamps (etc) will cease once the ODIS
session has ended and the ODIS diagnostic tool is
disconnected from the data port.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 13 of 25
NOTE
RISK of Scan Tool Damage!
Do not leave the scan tool on the windshield during the
flash process, as it is possible that the windshield
wipers may cycle.

Once the GFF scan is complete, select “Special
functions”.

Select the test plan “Adapt software, diesel,
exhaust EA189 action 23XX” .

Select “Perform test” .
NOTE
RISK of Improper Repair!


DO NOT SELECT the normal test plan for
“Adapting Software”.

ONLY SELECT the test plan “Adapt software,
diesel, exhaust EA189 action 23XX” to
perform this repair.
Select “Complete/Continue”  after the
control module adaptation, action 23XX note
appears.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM,
TCM, etc.) during the SVM flash process is not covered.

Enter the corrective action code (SVM code) as
listed below.
SVM code
4067

Select “Accept” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 14 of 25

Select “Complete/Continue”  to begin the
software update process.

Observe flash process and follow any on-screen
prompts to complete the test plan.
NOTE

It is IMPERATIVE that ALL of the ignition
cycle on/off delay requests are fulfilled in their
entirety during this flash process .

Failing to wait for the ignition on/off timing
cycle to complete (progress bar and
countdown timer ) before cycling
the ignition on/off MAY damage a control
module.

Damage to control modules as a result of
failing to wait the specified time displayed by
the progress bar and countdown timer
 are NOT covered under this action.

When the SVM update is complete a confirmation
message is displayed .

Select “Complete/Continue” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 15 of 25

Switch
the
ignition
off,
“Complete/Continue” .

The green check mark indicates the test plan was
successfully carried out.
then
select
NOTE
In the event of a Flash Malfunction!
In the event of a flash error or malfunction, STOP. DO
NOT exit the scan tool, attempt the flash again, or
continue further in the test plan. Create a VTA ticket and
allow the VW Technicians Helpline to provide direction
with flash failures.

At the end of the diagnostic session, Select “Send”
 and follow the prompt for sending the log
on-line.
NOTE
RISK of Non-payment!
Diagnosis logs must be sent on-line after the flash
process to be considered for reimbursement.
TIP
Technicians may find it helpful to also store the log on
a USB stick for back-up.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 16 of 25
TIP
When exiting GFF, it is important to select “No”
.
Proceed to Section F
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 17 of 25
Section F – Supplemental Vehicle Emissions Control Information Label
Install Supplemental Vehicle Emissions Control
Information Label
TIP

The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.

Label must NOT cover any existing label(s).

Label must be installed in location shown.

Photo documentation of label installed is
required.

Open the hood.

Clean the surface where the label is to be
installed .

Install the Supplemental Vehicle Emissions
Control Information (VECI) label according to the
chart below on the underside of the hood or onto
the core support. The Supplemental Vehicle
Emissions Control Information (VECI) label and
TDI Recall Proof of Completion label should be
placed next to each other so that a single
photograph can capture both labels.
Model Year
MY 2015
MY 2016
Part number
059 010 533 BF
059 010 533 BG
NOTE
DO NOT Cover ANY existing labels!
Proceed to Section G
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 18 of 25
Section G – TDI Emissions Modification – Proof of Completion Label
Install TDI Emissions Modification Proof of
Completion label
TIP

The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.

Label must NOT cover any existing label(s).

Photo documentation of label installed is
required.

Clean the surface where the Vehicle Emission
Control Information Label where the TDI Recall
Proof of Completion label is to be installed.

Fill out completely the Recall Code, Dealer Code,
and Repair Date.

Affix the TDI Recall Proof of Completion label and
verify that the correct part number is being
installed according to chart below onto the
underside of the hood or onto the core support.
The TDI Recall Proof of Completion label and
Supplemental Vehicle Emissions Control
Information (VECI) label should be placed next to
each other so that a single photograph can
capture both labels.
Vehicle
Label part number
MY 2015 - 2016
7P0 010 023 A
NOTE
DO NOT Cover ANY existing labels!

Apply clear overlay (provided)

Close the hood
Proceed to Section H
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 19 of 25
Section H – Service Modification Documentation Requirements
Job Roles Summary:

Service Consultant – Initiates validation tool.

Service Technician –
modification requirements.

Manager – Validates the modification was properly
completed.

Dealer Representative/Cashier – Prints receipt,
fuel economy label and delivers to customer.

Warranty Administrator – Enters claim into the
SAGA system.
Completes
service
TIP
To access the interactive forms go to the TDI Settlement
Program microsite on vwhub.com. Then Select the “TDI
IN-FORM” Button from the lower left side of the microsite
navigation.

Enter the “TDI IN-FORM” tool 

Enter the VIN for the vehicle that requires
documentation.
TIP
The VIN can be manually typed in or using an iPad or
iPhone running i0S 9+, the camera can be used to scan
the VIN Barcode.
Please note ambient lighting, camera quality, etc. may
impact the effectiveness of the VIN scanning feature.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 20 of 25
TIP
After the VIN has been entered, the system will
automatically validate that it is a TDI VIN. This will be
indicated by a green check mark that will appear next to
the VIN.

Validate the VIN is correct for the vehicle, then click
the “Submit” button .

Select “Service Modification Documentation Form”
.

Follow the on-screen prompts completely.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed.
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Upon completion of the Service Modification
Documentation Form, the Manager must validate the
repair in the IN-FORM tool.
All Work Complete
Proceed to Section I for California Only
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 21 of 25
Section I – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com.
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Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be
mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 22 of 25
Appendix A – Requirements for Vehicles within “New” Vehicle Inventory
NOTE
Vehicle Sales REQUIREMENTS!
Additional REQUIRED steps are necessary for NEW
vehicles prior to sale.

Open glove box and insert the appropriate Vehicle
Information Packet that corresponds to the vehicle
model.
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Resale information packets and labels are VIN and Model
specific. Be certain that you obtain the appropriate
information required for the vehicle you are working on
from the Sales Department, Service Manager, General
Manager, or other authorized dealer personnel.

Insert the appropriate Owner’s Manual Supplement
into the Owner’s Manual that corresponds to the
vehicle model.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 23 of 25

Remove original Monroney Label and discard.

Install new Monroney Label that corresponds to the
vehicle VIN on the rear passenger side window.
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Monroney Labels are VIN-specific. Obtain new label as
required from Sales Department, Service Manager,
General Manager, or other authorized dealer personnel.

Install new Fuel Economy Label  to the right of the new Monroney Label. If
necessary, use the passenger front window
.
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Fuel Economy Labels are VIN-specific. Obtain new label
as required from Sales department, Service Manager,
General Manager, or other authorized dealer personnel.

See Examples of properly installed labels:

Install Monroney and fuel economy labels as shown:

Place the “more information” permanent window
sticker  on the front driver-side window
in the lower right corner of the window .
Install the sticker from the inside of the window.
o
Affix the “more information” sticker to the
front driver-side window as necessary either
above, beside, or under any other required
State and/or Local Labels (example,
California Prop 65).
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“More information” permanent window stickers can be
obtained from the Sales Department, Service Manager,
General Manager, or other authorized dealer personnel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 24 of 25
Appendix B – Warnings and Safety Precautions
WARNING

Danger of eye injury, wear protective eyewear.
WARNING
Note the following when working on the whole exhaust system:

Wear gloves (for example rubber gloves, not cloth gloves) and protective eyewear to prevent any harmful
contact with the skin and eyes - risk of injury.
WARNING
The reducing agent can cause skin irritation.

To prevent large amounts of reducing agent from leaking out when opening the metering line, wait for the
recirculation process to be completed.

Avoid contact with skin and eyes! Wear protective gloves!

If reducing agent should get on your skin, wash it off immediately with soap and water.

If reducing agent gets in your eye, rinse the eye for several minutes with water.

Never inhale or swallow the reducing agent!

Should you swallow any reducing agent, rinse your mouth, drink plenty of water and contact a doctor
immediately.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017
23V7 Page 25 of 25