V001715 2049354

Technical Bulletin
Model(s)
Year
Touareg
2015-2016
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
All
All
All
3.0L TDI
(CNRB)
Condition
00 17 15 November 28, 2017 2049354
Extended Inspection for New, Unused, Unsold Model Year 2015-2016 Volkswagen Touareg 3.0L TDI Gen
2.2 Vehicles in Dealer Stock with Less than 1,000 Miles (U.S. Only)
Technical Background
New, unused, unsold Model Year 2015 and 2016 Volkswagen Touareg 3.0L TDI Gen 2.2 vehicles in dealer stock
with less than 1,000 miles may require additional attention prior to retail sale.
To support dealers in preparing these vehicles for sale, and to help ensure a positive customer delivery
experience, Volkswagen is offering a sales preparation program that allows dealers to prepare these vehicles
before sale (within certain parameters).
Certain services will be mandated for all new, unsold Model Year 2015 and 2016 Volkswagen Touareg 3.0L TDI
Gen 2.2 dealer stock vehicles with less than 1,000 miles in order to bring these vehicles in line with maintenance
cycles and proper detailing. Some vehicles may require additional services in order to mitigate any extreme or
environmental effects.
Production Solution
Information only.
Page 1 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Note:
The information in this communication can also be found in General Communication # VWC-17-13 Sales
Preparation Program for New, Unused, Unsold Model Year 2015-2016 Volkswagen Touareg 3.0L TDI Gen
2.2 vehicles in Dealer Stock with Less than 1,000 Miles.
Step 1:
 Perform the work procedure found in the 23V7 Emissions Recall Circular. The SAGA claim must be approved
prior to resale of the vehicle.
 Ensure the IN-FORM tool is properly utilized for the approved emissions modification. The IN-FORM tool can
be accessed here: https://tdi-inform.track360.com/.
 Not using the IN-FORM tool to properly document and validate the modification will stop the processing of
payment for your dealership even if the modification has been completed.
Step 2:
Review/perform the mandatory sales preparation services listed below:
Note:
Repair authorization is not required for these items, however, documentation is required per the Volkswagen
Warranty Policies and Procedures Manual.
 Check Elsa for any other open recall campaigns aside from 23V7. If any are found, perform/close the
campaigns and claim separately from this communication.
 Test battery using Midtronics tester, charge or replace battery as necessary.
 Ensure that transport mode has been deactivated.
 Perform vehicle detail.
 Check tire pressures. Adjust to specification, if necessary.
 Check torque of all wheel bolts. Adjust to specification, if necessary.
 Check and replace (if necessary) wiper blades.
 Perform engine oil change with filter.
 Replace cabin air filter.
 Perform complete brake fluid flush.
 Replace fuel filter.
 Add diesel fuel (maximum $12.00).
Page 2 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Check and adjust all other fluid levels (engine coolant, washer solvent, etc.).
 Road test vehicle for 10 miles.
 Ensure that Inventory Vehicle Extended Inspection/Maintenance Form (attached) is completed for all required
inspection items. The form must be completed and signed for each vehicle, and must be retained as part of
required documentation, along with a valid repair order.
Step 3:
Review/perform the services listed below based on the result of a road test. Note that repair authorization is
required for these items before proceeding with sales preparation services. If brake components or tires are in
need of replacement, create a Warranty Repair Acceptance Request in WISE > Operations using VW-Owned TDI
Request for authorization. If authorized, perform repairs and retain replaced parts, if any, for QTM inspection.
Note:
Dealers should be prepared to provide documentation of 30-day inventory maintenance services, if requested.
 Brakes
If brake vibration/noise is present after road test, replace brake pads/rotors on affected axle(s). Retain replaced
parts, if any, for QTM inspection. Review ElsaPro for any mandatory replacement Torque-To-Yield
hardware/fasteners.
 Tires
If tire vibration is present after road test, extend road test additional 10 miles (as noted on Inventory Vehicle
Extended Inspection/Maintenance Form) and recheck for vibration. If still present, replace affected tire(s). Retain
replaced parts, if any, for QTM inspection.
Step 4:
Perform other services needed for vehicle to be saleable as new. Note that if other services are needed, create a
Warranty Repair Acceptance Request in WISE > Operations using VW-Owned TDI Request for authorization. If
authorized, perform repairs and retain replaced parts, if any, for QTM inspection.
Page 3 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Authorization and Documentation Reference:
Item
Document per Warranty
Policy
WISE Warranty Repair
Acceptance
Parts Retention for QTM
Inspection
Wiper blades
X
Cabin air filter
X
Fuel filter
X
Fluids
X
Battery
X
Brakes
X
X
X
Tires
X
X
X
Other items
X
X
X
X
Page 4 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
For Step 1: Refer to Emissions recall 23V7 for procedure and claim coding.
For Step 2: All labor required is contained in a single labor operation.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
SAGA Coding
Claim Type:
9SP
Damage
Service Number:
HST
Damage Location
(Depends on Service No.)
--
Use applicable when
indicated in Elsa (L/R)
Code
X130
0010
Part Manufacturer Code:
444
Labor Operation 3) : Review / perform step 2 items
without battery replacement
01010099 = 460 TU
OR
Labor Operation 3) : Review / perform step 2 items
with battery replacement
01010099 = 550 TU
Causal Part: Select Labor Operation
01010099
Outside Material: Fuel
Part No: Fuel
Up to $12.00
Vehicle Detail
Part No: A0000000
Up to $175
Claim Comment: Input “As per Technical Bulletin 2049354” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Page 5 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
For Step 3:
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
SAGA Coding
Claim Type:
9SP
Damage
Service Number:
HST
Damage Location
(Depends on Service No.)
--
Use applicable when
indicated in Elsa (L/R)
Code
X132
0010
Part Manufacturer Code:
444
Labor Operation 3) :
See Elsa Pro
Outside Material: Tire(s)
At cost, no mark-up
Causal Part:
Select Labor
Diagnostic Time 4)
GFF Time expenditure
01500000 = 00 TU
Road Test
01210002 = 00 TU
NO
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2049354” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Page 6 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
For Step 4:
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
SAGA Coding
Claim Type:
9SP
Damage
Service Number:
HST
Damage Location
(Depends on Service No.)
--
Use applicable when
indicated in Elsa (L/R)
Code
X133
0010
Part Manufacturer Code
444
Labor Operation 3) :
See Elsa Pro
Diagnostic Time 4)
GFF Time expenditure
01500000 = Actual GFF print out
Road Test
01210002 = 10 TU
As Required 4)
As Required 4)
01210004 = 10 TU
Technical Diagnosis
01320000 =
As Required 4)
Claim Comment: Input “As per Technical Bulletin 2049354” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Page 7 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Required Parts and Tools
For Step 2:
Part No:
Part Description
Quantity
Wiper Blade
As required
See ETKA
Engine Oil
Engine Oil Filter
Cabin Air Filter
Brake Fluid
Fuel Filter
Battery
For Step 3:
Note:
Tires MUST be identical to original equipment.
Part No:
See ETKA
Part Description
Quantity
Tire
As required
Brake Disc
Brake Pads
For Step 4:
Part No:
See ETKA
Part Description
Quantity
As required
As required
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
or
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates
Page 8 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Document Control Revision Table
Instance Number
Published Date
Version Number
2049354/1
11/28/17
V001715
Reason For Update
Original publication.
Page 9 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Inventory Vehicle Extended Inspection/Maintenance Form
Stock Number:
Dealer Number:
R.O. Number:
VIN:
Mileage In:
Mileage Out:
Technical Inspection – Pre-Road Test
□ Transport mode deactivated
□ Perform battery test with Midtronics test equipment. Charge or replace battery if indicated by test result
□ Check vehicle interior condition
□ Visual inspection of vehicle body
□ Check and adjust tire pressure to specification
□ Check engine oil level
□ Check fluid level (brakes, engine coolant, washer solvent, etc.)
□ Check and adjust wheel bolt torque, if needed
Road Test – 10 Mile Minimum
□ During road test, add diesel fuel (up to $12.00)
□ When vehicle is up to operating temperature, perform 10 moderate accelerations in 3
rd
gear from
approximately 1100 RPM to 2500 RPM coasting back down (in gear) to 1100 RPM to ensure the cylinder
pressure sensor is adapted
□ With an ODIS scan tool, check that IDE03577 (0001 Engine Control Module) has a non-zero value. If a nonzero value is stored, the cylinder pressure sensor is fully adapted
□ If a zero value is stored in IDE03577, perform 10 more accelerations and coast down as listed above
□ Apply brakes several times to remove surface corrosion (in a safe and appropriate area)
□ Observe proper driving characteristics of vehicle (noise, vibration, flat spots on tires)
□ If, after 10 miles, abnormal driving characteristics are still present, extend road test for additional 10 miles
Technical Inspection – Post-Road Test
□ Visually inspect vehicle undercarriage (brake lines, exhaust, steering, bushings)
□ Check for debris and clean plenum area, under hood, and sunroof drains
□ Perform all outstanding campaigns/updates, if any
□ Perform other items listed under STEP 2
□ Replace wiper blades, if necessary
□ Change engine oil and filter
□ Replace cabin air filter
□ Perform brake fluid flush
□ Replace fuel filter
I certify that all operations have been completed and that this vehicle has been prepared in accordance with Volkswagen
procedures and quality standards. (Attach this checklist to the repair order)
□ All product updates have been checked
Technician Signature:
Date: