VSS-17-13

Service Information
Support
Number: VSS-17-13
Subject: TDI Monitoring Program - “Campaign 23V6 and 23V7”
3.0L Emissions Modification – Gen 2.1 and 2.2.
Date: Nov 3, 2017
Dealers: U.S., Puerto Rico
Volkswagen of America is requesting your cooperation in supplying us with technical information related to
the repair process for vehicles on which the 3.0L TDI Generation 2.1 and 2.2 emissions modification is
being performed “Campaign 23V6 and 23V7”. Volkswagen will use this information to ensure prompt
analysis and resolution of any emerging concerns.
If you experience any issues while performing “Campaign 23V6 and 23V7”, replacing any component
related to this action or after the software update for the 3.0L TDI Generation 2.1 and 2.2 Emissions
Modification, follow the process below to open a Volkswagen Technical Assistance ticket.
Program Highlights: Dealership technicians create a VTA using ElsaWeb and select concern group
"Campaign-TDI Emissions Concerns”.
 Call the Volkswagen Technician Helpline with your Volkswagen Technical Assistance access code:
1-800-678-2389.
 Select the option: prompt 1 to enter the access code given from ElsaWeb.
 The technician must perform a preliminary diagnosis on each concern/issue and obtain a
Volkswagen Technical Assistance (VTA) access code before contacting the Volkswagen Technician
Helpline.
 The technician must provide complete repair information in the VTA system prior to closing a VTA
case.
Note: A VTA ticket is not required to perform the software update. A VTA ticket is required if the MIL is
on and/or emission related DTC's are set in the ECM prior to 23V6 and 23V7 update, any issue with
performing the update or customer concerns after the update.
Issues related to ODIS should be directed to the ODIS Diagnostic Support Group at 888.896.1298,
along with a feedback via the ODIS tool (Ref. Document VOS-15-03 for ODIS feedback set-up
instructions). ODIS issues will still be reviewed as part of the TDI Monitoring Program.
This TDI monitoring program for 3.0L Emissions Modification will continue until an end date is
communicated to dealers.
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