ZG2-ZG3_Region L

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:
All Toyota Region General Managers / Vice Presidents
From:
Bob Waltz
Group Vice-President, Product Quality and Service Support
Subject:
Customer Support Program (CSP) - ZG2/ZG3
(Class Action Settlement for Corson v. Toyota Motor Sales, U.S.A., Inc)
Certain 2009 – 2010 Model Year Corolla vehicles
Electric Power Steering System
Published June 29, 2016
On April 6, 2016 a settlement of claims in a class action lawsuit involving certain 2009 and 2010 Toyota Corolla
vehicles (excluding the XRS grade) equipped with an electric power steering system was approved.
Background:
The class action settlement relates to certain 2009 and 2010 Toyota Corolla vehicles (excluding the XRS grade)
equipped with an electric power steering (EPS) system, which has been alleged to “cause vehicles to wander or drift
from center at highway speeds and/or suddenly veer to one direction during normal use.” Toyota denies these
allegations and believes the concerns raised in the lawsuit are about customer preference for on-center steering feel
in the vehicles.
Toyota has determined that turning the page on this legal issue is in the best interests of the company and its
employees, dealers and customers. In keeping with its core principles, Toyota has structured this agreement in ways
that work to put customers first. This CSP was created as part of the implementation of the settlement.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on June 30, 2016.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2016 Toyota Motor Sales, USA