ZG2-ZG3_Dealer L

From:
Subject:
Date:
Attachments:
Quality Compliance
Customer Support Program (CSP) - ZG2/ZG3 - (Class Action Settlement for Corson v. Toyota Motor Sales, U.S.A., Inc) - Certain 2009-2010
Model Year Corolla Vehicles - Electric Power Steering System (Dealer)
Thursday, June 30, 2016 3:35:38 PM
ZG2-ZG3 - TIS Package - Rem - (Pub 6.30.16).pdf
Toyota POL16-05 - Customer Support Program ZG2 and ZG3 - Corolla Electric Power Steering.pdf
On April 6, 2016 a settlement of claims in a class action lawsuit involving certain 2009 and 2010 Toyota Corolla
vehicles (excluding the XRS grade) equipped with an electric power steering system was approved.
Background:
The class action settlement relates to certain 2009 and 2010 Toyota Corolla vehicles (excluding the XRS grade)
equipped with an electric power steering (EPS) system, which has been alleged to “cause vehicles to wander or drift
from center at highway speeds and/or suddenly veer to one direction during normal use.” Toyota denies these
allegations and believes the concerns raised in the lawsuit are about customer preference for on-center steering feel
in the vehicles.
Toyota has determined that turning the page on this legal issue is in the best interests of the company and its
employees, dealers and customers. In keeping with its core principles, Toyota has structured this agreement in ways
that work to put customers first. This CSP was created as part of the implementation of the settlement.
CSP Coverage:
This CSP has three different categories of customer relief as follows:
a) The no cost installation of a re-tuned electronic control unit ("Re-Tuned ECU") for eligible class members who
would prefer an alternative on-center steering feel and from whom Toyota Motor Sales, U.S.A., Inc. has received a
complaint about their Subject Vehicle's on-center steering feel;
(b) A fifty (50) percent discounted installation of the Re-Tuned ECU for eligible class members who would prefer an
alternative on-center steering feel; or
(c) Reimbursement up to $695.00 for eligible class members who already paid to have a Re-Tuned ECU installed in
their Subject Vehicles.
Customers who opted in and are eligible for installation of the Re-Tuned ECU were provided a notification/voucher
from the settlement administrator for either a 50% coverage (ZG3) or a 100% coverage (ZG2). Customers eligible
for this program must request service prior to April 6, 2017.
Toyota has loaded VINs into the TIS vehicle inquiry system according to the following classification for ease of dealer
identification.
Coverage Category
A
B
TIS Designation
ZG2
ZG3
Coverage
100% Part and Labor
50% Part and Labor
UIO
34
4,224
Important Notes:
·
The settlement does not cover additional costs associated with services such as vehicle alignment and such
services are not required for settlement benefit eligibility.
· Customers are entitled to the original ECU removed from their vehicles, in the event they desire to have it reinstalled at a future date. Discuss with customers if they would like to have the original ECU provided to them.
If customers request re-installation of the original ECU, the cost of doing so is their responsibility.
Please reference the attached Dealer Letter for additional details.
Thank you for your support.
Quality Compliance Department
Toyota Motor Sales, U.S.A., Inc.
Tel. 310-468-5516
Fax 310-381-8095
NOTICE: This email message and all attachments transmitted with it are intended solely for the use of the addressee
and may contain legally privileged and confidential information. If the reader of this message is not the intended
recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly
prohibited.
If you have received this message in error, please notify the sender immediately by email reply and please delete this
message from your computer. Thank you.