T-SB-0031-16
Service Bulletin Details
Public Details for: T-SB-0031-16
Tsb: some 2014 ? 2016 model year highlander, highlander hv and rav4 vehicles may exhibit an intermittent cruise control stalk illumination flicker condition. Please follow the repair procedure below to address this condition.
Models from 2016
2016 TOYOTA HIGHLANDER |
2016 TOYOTA RAV4 |
Models from 2015
2015 TOYOTA HIGHLANDER |
2015 TOYOTA RAV4 |
Models from 2014
2014 TOYOTA HIGHLANDER |
2014 TOYOTA RAV4 |
T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Service Category Vehicle Interior Section Meter/Gauge/Display Market USA Applicability YEAR(S) MODEL(S) ADDITIONAL INFORMATION 2014 - 2016 Highlander, Highlander HV, RAV4 Introduction Some 2014 – 2016 model year Highlander, Highlander HV and RAV4 vehicles may exhibit an intermittent cruise control stalk illumination flicker condition. Please follow the Repair Procedure below to address this condition. Warranty Information OP CODE DESCRIPTION TIME EL1601 Install cruise stalk Illumination wire harness assembly 0.7 MODEL OFP RAV4 4520A-42100 Highlander/HV 4520A-0E020 T1 T2 87 41 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. Parts Information PART NUMBER PART NAME QTY Bolt, Flange 1 94611-10800 Washer, Plate 2 82998-0E010 82998-0E020 Terminal, Repair w/Wire 1 PREVIOUS NEW 91551-80810 91551-80810 © 2016 Toyota Motor Sales, USA Page 1 of 14 T-SB-0031-16 April 13, 2016 Page 2 of 14 Cruise Control Stalk Illumination Intermittent Operation Required Tools & Equipment REQUIRED TOOLS & MATERIAL QTY Cable Tie 2 REQUIRED EQUIPMENT SUPPLIER Techstream 2.0* PART NUMBER QTY TS2UNIT ADE Techstream Lite 1 TSLITEPDLR01 SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY Plastic Pry Tool Set* 00002-06000-01 1 Plastic Emblem Removal Tool* 00002-06002-01 1 Plastic Panel Clip Removal Tool* 00002-06001-01 1 * Essential SST. NOTE Only ONE of the Techstream units listed above is required. Software version 11.00.017 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. Precaution Refer to the Technical Information System (TIS), applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: Steering – Steering Column – “Steering Column: Steering System: Precaution” 2014 / 2015 / 2016 RAV4: Steering – Steering Column – “Steering Column: Steering System: Precaution” NOTE The precaution section provides details on procedures to ensure vehicle SRS System is safe to work on and should be read prior to repairs. © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Page 3 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure 1. Rotate steering wheel for clearance and remove 2 bolts out of lower steering column cover. Figure 1. NOTE The steering wheel should NOT be removed. Merely rotate it for appropriate clearance. 2. Disconnect the negative ( – ) battery cable. CAUTION Wait at least 90 seconds after battery is disconnected to disable the SRS system. NOTICE Before disconnecting the battery, please refer to the initialization section below. You will need to follow the procedures necessary when battery terminal is disconnected/reconnected. Refer to TIS and the applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: General – Introduction – “Introduction: Repair Instruction: Initialization” 2014 / 2015 / 2016 RAV4: General – Introduction – “Introduction: Repair Instruction: Initialization” 3. Align front wheels facing straight ahead. 4. Remove horn button assembly. Refer to TIS and the applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Steering Pad: Removal” 2014 / 2015 / 2016 RAV4: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Steering Pad: Removal” © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 5. Disengage the 2 claws. Figure 2. 6. Disengage the claw and remove the lower steering column cover. Figure 3. © 2016 Toyota Motor Sales, USA Page 4 of 14 T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 7. Disconnect switch harness connector z4 for Highlander/HV (connector z1 for RAV4) from the spiral cable at the steering wheel near the steering column shaft nut and cruise control stalk. Figure 4. z4/z1 8. Carefully lift connector lock tab and gently pry on indentations on top of locking tab. Figure 5. NOTE The tab does NOT come out of the connector. © 2016 Toyota Motor Sales, USA Page 5 of 14 T-SB-0031-16 April 13, 2016 Page 6 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 9. Insert part number 82998-0E010 pin terminal into cavity 12 of connector z4 for Highlander/HV (or connector z1 for RAV4). Figure 6. Connector z1 View A Figure 7. Connector z4 View A © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 10. Press lock tab down. Figure 8. 11. Connect Highlander/HV connector z4 (connector z1 for RAV4) to spiral cable. 12. Route repair wire part number 82998-0E010 under existing harnesses as shown. Figure 9. NOTE Do NOT attach ring terminal at this time. (Ring terminal is attached in picture to show routing.) © 2016 Toyota Motor Sales, USA Page 7 of 14 T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 13. Disconnect IP connector F61 on Highlander/HV (G8 on RAV4) from spiral cable rear of steering wheel. Figure 10. Figure 11. 14. Lift connector lock tab using same guidelines in step 8. Figure 12. © 2016 Toyota Motor Sales, USA Page 8 of 14 T-SB-0031-16 April 13, 2016 Page 9 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 15. Insert repair wire part number 82998-0E020 pin terminal into cavity 7 of Instrument Panel Connector F61 for Highlander/HV (or connector G8 on RAV4). Figure 13. Connector F61 View A Figure 14. Connector G8 View A © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Page 10 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 16. Press lock tab down. Figure 15. 17. Connect IP Highlander/HV harness connector F61 (connector G8 on RAV4) to spiral cable. 18. Check resistance between the ring terminals of both harnesses. Figure 16. NOTE Both harness ring terminals should NOT be attached to the vehicle. The standard resistance should be less than 1 ohm. If resistance is not as specified, check installation of both harnesses. © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 19. Secure repair wire part number 82998-0E010 ring terminal to cruise control switch ground. Figure 17. A. Remove screw from cruise control switch. B. Place repair wire ring terminal over screw. C. Install screw. Torque: 2.4 N*m (24 kgf*cm, 21 in*lbf) 20. Route repair wire part number 82998-0E020 to steering column. Figure 18. A. Insert bolt part number 91551-80801 and 2 washers onto ring terminal. B. Insert bolt into steering column as shown in figure. Torque: 5 N*m (50 kgf*cm, 44 in*lbf) 21. Secure repair wires using cable ties in the indicated locations. Figure 19. © 2016 Toyota Motor Sales, USA Page 11 of 14 T-SB-0031-16 April 13, 2016 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 22. Engage the 3 claws to install the lower steering column cover. A. Install the 2 screws in the steering column cover (except for smart key). B. Smart key vehicles, install 2 screws after battery is reconnected. 23. Check that the ignition switch is off. A. Check that the cable is disconnected from the negative (–) battery terminal. Figure 20. CAUTION Wait at least 90 seconds after disconnecting the cable from the negative (–) battery terminal to disable the SRS system. B. Connect the 2 airbag connectors to the horn assembly. NOTICE When connecting any airbag connector, take care not to damage the airbag wire harness. Be sure to only connect the connectors to each corresponding color. 1 Airbag Connector 2 Horn Connector 3 Airbag Connector Lock C. Push in the 2 airbag connector locks to install the 2 airbag connectors. D. Connect the horn connector to the horn button assembly. E. Push the horn button assembly to engage the 3 pins carefully. NOTICE Make sure that the pins are securely inserted into the steering wheel assembly holes. Make sure to engage the 2 uppers pins first. Make sure that the horn button assembly is securely installed. © 2016 Toyota Motor Sales, USA Page 12 of 14 T-SB-0031-16 April 13, 2016 Page 13 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 24. Insert the guide and engage the claw to install the lower No. 3 steering wheel cover. Figure 21. 25. Insert the guide and engage the claw to install the lower No. 2 steering wheel cover. Figure 22. 26. Connect cable to negative (–) battery terminal and initialize all necessary systems. NOTICE After the battery is reconnected, please initialize all necessary components. Step 1 contains links to the initialization sections. © 2016 Toyota Motor Sales, USA T-SB-0031-16 April 13, 2016 Page 14 of 14 Cruise Control Stalk Illumination Intermittent Operation Repair Procedure (Continued) 27. Make sure that the horn sounds. If the horn does NOT sound, inspect the horn system. Refer to TIS, applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: Vehicle Exterior – Horn – “Horn: Horn System: Problem Symptoms Table” 2014 / 2015 / 2016 RAV4: Vehicle Exterior – Horn – “Horn: Horn System: Problem Symptoms Table” 28. Perform Techstream Health Check and confirm no DTCs present. Refer to TIS, applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Airbag System: DTC Check/Clear” 2014 / 2015 / 2016 RAV4: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Airbag System: DTC Check/Clear” 29. Inspect warning lamp operation. Refer to TIS, applicable model and model year Repair Manual: 2014 / 2015 / 2016 Highlander/HV: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Airbag System: Diagnosis System” 2014 / 2015 / 2016 RAV4: Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems: Airbag System: Diagnosis System” © 2016 Toyota Motor Sales, USA