T-TT-0293-14 Rev
Service Bulletin Details
Public Details for: T-TT-0293-14 Rev
Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active. The first year of service is provided in the vehicle purchase price. Once the subscription has lapsed the dcm will be in an inactive state
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Tech Tip T-TT-0293-14 May 06, 2015 Subject Market DCM Activation is Not Applicable When Safety Connect Service has Expired USA Service Category Section Audio/Visual/Telematics Navigation/Multi Info Display Applicability Vehicles with Safety Connect APPLICABLE VEHICLES 2012-2016 2010-2016 2013-2016 Camry Prius Avalon HV 2012-2016 2013-2016 2015-2016 2012-2016 Prius V Avalon Prius C Camry HV 2014-2016 2011-2016 2010-2011, 20132016 2010-2016 2012-2015 2014-2016 Highlander Sienna Land Cruiser 4Runner Prius PHV Highlander HV CONDITION Safety Connect is a vehicle option which requires a subscription fee for the system to be active. The first year of service is provided in the vehicle purchase price. Once the subscription has lapsed the DCM will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. RECOMMENDATIONS The vehicle repair manual instructs the technician to perform a DCM activation after replacing the DCM. If the subscription has expired, the DCM cannot be activated because it does not have active cellular service. If a DCM is replaced and the Safety Connect subscription has expired, do NOT perform DCM activation. In this situation DCM should be installed without performing the DCM activation. You can confirm Safety Connect status by running a vehicle inquiry on TIS which will provide Safety Connect account status. LINK REFERENCES This Tech Tip does not contain any link references Expires on Ver. 2.3 01/01/2014 T 05/06/2016 Rev1 © 2014, Toyota Motor Sales, USA Page 1 of 1