F0N_LSC_Region N
Service Bulletin Details
Public Details for: F0N_LSC_Region N
Rl: the subject vehicles may illuminate a check engine warning lamp due to software programming for continuous variable valve lift control. If this condition occurs, the vehicle may experience a reduction in power. Toyota has developed new
- 2014 -
Models from 2014
2014 TOYOTA COROLLA |
TOYOTA Product Support Division INTEROFFICE MEMORANDUM To: All Toyota Region General Managers/Vice Presidents From: Bob Waltz, Group Vice President, Product Quality and Service Support Subject: Limited Service Campaign (LSC) F0N Certain 2014 Model Year Corolla Eco Vehicles (2ZR-FAE) Engine Software Update for Variable Valve Lift Control Volume: XIX Number: TC15-019 Date: 5/28/2015 X Action X_ Retain Information In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) on certain 2014 Model Year Corolla Eco vehicles. This LSC covers approximately 20,200 vehicles. Background The subject vehicles may illuminate a Check Engine warning lamp due to software programming for continuous variable valve lift control. If this condition occurs, the vehicle may experience a reduction in power. Toyota has developed new engine control software logic to help prevent this condition from occurring. Limited Service Campaign (LSC) Remedy Authorized Toyota dealerships are requested to perform a software update at NO CHARGE to the vehicle’s owner. This LSC will be available until June 30, 2018, and will only be available at an authorized Toyota Dealer. 1. Dealer Letter Mailing Date The attached Dealer Letter will be sent to all Toyota dealers in Late May, 2015. 2. Owner Notification Mailing Date The owner notification will commence in Early June, 2015, approximately one week after the Dealer Letter. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. 3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 4. Number and Identification of Covered Vehicles There are approximately 20,200 Corolla Eco (Certain 2014MY) vehicles covered under this LSC. 5. Parts Ordering Process (Dealer Ordering Solutions) Replacement parts are not required for this LSC. Lim ited Service Cam paign F0N - R - Page |2 6. Region/District Summary Reports We have enclosed the following LSC F0N Summary Reports in the Region/Private Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package: • Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC. • A District Summary Report that indicates the number of covered vehicles per dealership in each district for this LSC. The attached Dealer Notification Letter contains additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. Enclosures cc: Region/Private Distributor Assistant General Managers Region/Private Distributor Customer Service Operations Managers Region/Private Distributor Service Managers/Directors/VPs Region/Private Distributor Parts Managers/Directors/VPs Region/Private Distributor Customer Services Field Managers Region/Private Distributor Technical Services and Training Managers Region/Private Distributor District Service and/or Parts Managers Region/Private Distributor Customer Relations Managers Region/Private Distributor PDC Managers Region/Private Distributor Field Technical Specialists Region/Private Distributor Service Training Specialists Region/Private Distributor Vehicle Operations Managers All NAPC General Managers All TMS Sales Administration Managers All TMS Product Quality & Service Support Managers All Field Product Engineers