17NA337

File in Section:
Bulletin No.:
Service Bulletin
Date:
17-NA-337
October, 2017
INFORMATION
Subject:
All or Some Options May Be Missing from Driver Information Center (DIC) “Info Pages”
Menu Due to Them Not Being Selected
Brand:
Model:
Buick
Cadillac
Chevrolet
Model Year:
VIN:
from
to
Encore,
LaCrosse,
Regal
2016
2018
Enclave
2018
2018
ATS,
CT6, CTS
2016
2018
ELR
2016
2017
Escalade
Models
2016
2018
XTS
2016
2018
XT5
2017
2018
Camaro,
Corvette,
Cruze,
Impala,
Malibu, Volt
2016
2018
2018
2018
Sierra,
Yukon
Models
2016
2018
Acadia
2017
2018
from
to
Engine:
Colorado,
Silverado,
Suburban,
Tahoe
Equinox
Traverse
Canyon
GMC
Involved Region or Country
North America and N.A. Export Regions
Additional Options (RPOs)
Equipped with up-level infotainment system (RPOs IO5, IO6 or UY4)
Copyright 2017 General Motors LLC. All Rights Reserved.
Transmission:
Page 2
October, 2017
Bulletin No.: 17-NA-337
4882591
Condition
4882604
Some customers may comment that with the “Info” option selected from the main menu
(1), the “Info Pages” are blank (2) when scrolling up and down. If information is present
when scrolling up and down, they may also comment that certain items are missing when
compared to other like vehicles.
Cause
This condition may be caused when all/some of the options not being selected in the
“active info pages” menu.
Correction
If this concern is encountered, determine if all/any of the selections in the “active info
pages” menu are not selected. To do this, follow the steps listed below.
Bulletin No.: 17-NA-337
October, 2017
Page 3
Service Procedure
4882915
4882878
1. From the Main Menu; Select “Options.”
3. Click on the Right button to get to the “Edit List”
option.
4882917
4882898
2. Then scroll Up or down until “Info Pages” Page
appears on the screen.
4. “Active Info Pages” Page will appear and the list of
all pages that can be activated.
Page 4
October, 2017
Bulletin No.: 17-NA-337
4882919
5. Scroll Up and Down through the pages to check
which ones are active and which ones aren’t.
6. After activating the checkbox in front of the Info
Pages that are desired to be active, go back to the
Main Menu, under “Info”, and scroll Up and Down
to make sure they appear.
Version
1
Modified
Released October 23, 2017
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION