SA-014-18

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
MAZDA RADAR CRUISE CONTROL (MRCC) DISABLED UNDER 20
MPH
Service Alert No.: SA-014/18
Last Issued: 03/07/2018
APPLICABLE MODEL(S)/VINS
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
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2018 Mazda6 equipped with MRCC Stop & Go function
2017-2018 CX-5 equipped with MRCC Stop & Go function
2018 CX-9 equipped with MRCC Stop & Go function
DESCRIPTION
Some customers may complain about the following message displayed in the Multi-Information Display:
Page 1 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-014/18
Last Issued: 03/07/2018
In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling
at 19 mph (30 km/h) or less:



The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following:
 The windshield is dirty
 The FSC lens is foggy
 There is low visibility due to rain, fog or snow
 It is at night and there is not enough light
 There is direct or reflected sunlight on the FSC
 There is problem with the FSC
There is a problem with the AUTOHOLD control function.
There is a problem with the electric parking brake (EPB).
REPAIR PROCEDURE
1. Verify customer concern.
2. Are there any DTC's stored in memory?
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
Yes - Diagnose according to the instructions on MGSS.
No - In most cases, no repair is needed. Simply clean the windshield and front radar sensor to
eliminate the Multi-Information Display message.
3. Verify repair.
Page 2 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.