16NA355

File in Section:
Bulletin No.:
Service Bulletin
Date:
16-NA-355
October, 2016
INFORMATION
Subject:
Information on Using MyBuick, MyCadillac, MyChevrolet, and MyGMC Phone
Applications to Control GM Accessory Remote Start Kits
This Bulletin replaces PI0360F. Please discard PI0360F.
Brand:
Model:
Buick
Cascada
Envision
Model Year:
VIN:
from
to
2016
2017
from
to
Engine:
Transmission:
All
All
Buick
Encore
2013
2017
All
All
Buick
LaCrosse
2010
2017
All
All
Buick
Regal
2011
2017
All
All
Buick
Verano
2012
2017
All
All
Cadillac
ATS
XTS
2013
2017
All
All
Cadillac
CT6
2016
2017
All
All
Cadillac
CTS
SRX
2010
2016
All
All
Cadillac
Escalade
Models
2015
2017
All
All
Chevrolet
Camaro
Equinox
2010
2017
All
All
Chevrolet
Caprice
Corvette
Impala
SS
2014
2017
All
All
Chevrolet
Colorado
Silverado
Suburban
Tahoe
2015
2017
All
All
Chevrolet
Cruze
Volt
2011
2017
All
All
Chevrolet
Malibu
Spark
2013
2017
All
All
Chevrolet
Orlando
Sonic
2012
2017
All
All
Chevrolet
Silverado
1500
2014
2014
All
All
GMC
Acadia
(VIN N)
2017
2017
All
All
Copyright 2016 General Motors LLC. All Rights Reserved.
Page 2
October, 2016
Brand:
Model:
GMC
Model Year:
Bulletin No.: 16-NA-355
VIN:
Engine:
Transmission:
2017
All
All
2014
2014
All
All
2010
2017
All
All
from
to
Canyon
Yukon
Models
2015
GMC
Sierra 1500
GMC
Terrain
from
to
*Some 2010 model year VINs, Malibu fleet vehicles,
and Impala fleet vehicles may not have the capability to
allow the MyBuick, MyCadillac, MyChevrolet and
MyGMC phone applications to be enabled.
Involved Region or Country
North America
Additional Options (RPO)
Excluding Vehicles Equipped with Remote Ready Start Package (RPO AP8)
Condition
Historically, MyBuick, MyCadillac, MyChevrolet, MyGMC, and OnStar® RemoteLink
phone applications would not work on vehicles that had a GM accessory remote start kit
installed. To provide a better customer experience, GM recently developed an automated
process to activate the MyBuick, MyCadillac, MyChevrolet and MyGMC phone
applications.
Whenever a customer purchases a GM accessory remote start kit, has it installed on any
of the vehicles listed above, and has their vehicle programmed to activate the remote
start, the related VIN is added to a list which is feed to the OnStar team on a weekly
basis. Within 10 days of vehicle programming, the OnStar team then enters all of this VIN
info into their database, which will automatically enable the MyBuick, MyCadillac,
MyChevrolet, MyGMC phone applications once the customer downloads them to their
device, opens an account, and accepts terms and conditions.
Important: An active OnStar subscription is required.
As described above, the MyBuick, MyCadillac,
MyChevrolet, and MyGMC phone applications should
typically be ready for use within 10 days of having the
vehicle programmed and GM accessory remote start kit
activated. If the customer downloads the MyBuick,
MyCadillac, MyChevrolet or MyGMC phone application
and finds that they cannot operate the remote start
system with any of these phone applications, it is
important to confirm that at least 10 days have passed
since the date of vehicle programming just to ensure
that sufficient time has passed for the phone app
activation process to take place. If they have waited at
least 10 days and the phone application still does not
operate the GM accessory remote start kit, the
customer should contact OnStar by pressing the blue
OnStar button or a Connection Center Advisor
(877-558-8352) to have the phone application manually
activated.
Version
This bulletin only applies to GM accessory remote start
kits that have been added to the vehicles listed above –
it does not apply to aftermarket remote start kits that
have been added and does not apply to vehicles not
listed above. Again, some 2010 model year VINs of the
vehicles listed above may not allow the MyBuick,
MyCadillac, MyChevrolet and MyGMC phone
applications to be enabled as mentioned in the model
list above.
1
Modified
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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