Sprinter Weekly

303 Perimeter Center
North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: January 20, 2017
PAC SERVICE REQUEST VOLUME
For the week of January 9th, the PAC received 76 Sprinter service requests.
*The above chart does not include emails or faxes.
PROGRAMS AND PRODUCT UPDATES
Warranty

EVA - An EVA Pilot Environment is available from January 23 – February 17; accessible through NetStar 5 → Links.
You will be able to navigate and become more familiar with the EVA claim processing system and all the facets of
claim entry/coverage experienced on your day-to-day role.

VMI and WSG Online – The following enhancements are available via the Service link as of January 23: VMI,
WSG Online and Take a Tour.
Please refer to the above referenced Warranty NCAs dated January 20, 2017 for additional information.
1 | Sprinter Weekly Parts Update – January 20, 2017
PROGRAMS AND PRODUCT UPDATES (continued)
M-B CV Certified Collision Program
The Certified Collision Program is introducing the M-B Commercial Vehicle Certified Collision Program (MBCVCCP).
The program is an extension of our current program tiers with a focus on Sprinter and Metris repairs and provides
dependable repair facilities that meet the requirements of larger vehicles.
Please refer to the Mercedes-Benz Commercial Vehicle Certified Collision Program – January 2017 Launch NCA dated
January 20, 2017 for additional information.
PAC Website Enhancements
We are pleased to announce the implementation of the following PAC website enhancements:
1. Sitemap: Quickly navigate through website tabs via sitemap links
2. Search: Query specific topics for review
We believe these features will enhance your browsing experience.
Please contact Marsha Pettway (PAC) with questions on these new features, (201) 573-2209 or
[email protected].
2 | Sprinter Weekly Parts Update – January 20, 2017
Tip of the Week: How to Look Up Engine Part Numbers
Using the EPC, enter the complete VIN number in the system.
1. Click on the data card icon
2. Click on the engine number in the data card or the word “engine”
3. The result will be the engine number
3 | Sprinter Weekly Parts Update – January 20, 2017