Sprinter Weekly

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: July 22, 2016
PAC CALL VOLUME REPORTING
In order to provide more transparency to our PAC operations, we will now include weekly call volume stats in the
Weekly Parts Update. The chart will highlight the types of calls with their respective totals. We are also using this
data to evaluate call volume spikes and then escalate to the respective business units for recovery options.
For the week of July 11h, the PAC received 96 Sprinter phone calls.
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update – July 22, 2016
PROGRAMS AND PRODUCT UPDATES
Literature:

Due to system issues with Paragon 2.0, literature orders cannot be entered for most of the literature part
numbers. The PAC will manually enter your orders until the system is fixed.

In addition to the search function in Paragon, please use SprinterTekInfo to assist with your identification of
literature part numbers.

Requests for credit and notification of short shipments must be communicated directly to R.R. Donnelley at
[email protected].
2 | Sprinter Weekly Parts Update – July 22, 2016