Sprinter Weekly

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: April 29, 2016
BACKORDER INFORMATION
Due to report modifications, backorder information is not available this week.
PROGRAMS AND PRODUCT UPDATES
CAC New Business Hours
In an effort to continue improving their level of service, the Customer Care department within the CAC will alter their
business hours to best support customers. Effective April 18, the Customer Care department business hours are
9:00 am – 9:00 pm EST, Monday – Friday. The Roadside Assistance department is not impacted and will remain open
24 hours/7 days a week.
Please refer to the New Business Hours – Effective 4/18/16 NCA dated April 22, 2016 for additional information.
2016 Regional Parts & Service Forums
The 1-day Parts & Service Forum meeting will be held in 9 cities between May and June (9:30 am – 4:00 pm); each
venue is within driving distance for most dealerships with a region. You are welcome to attend the location that is
most convenient for you.
Please refer to the Invitation – 2016 Regional Parts & Service Forums NCA dated April 19, 2016 for additional
information.
1 | Sprinter Weekly Parts Update – April 29, 2016
TIP OF THE WEEK: TRP Required Documentation
Theft-Relevant Parts (TRPs) are parts that may be required to steal a vehicle and/or to give a vehicle a new
identity. It is the dealer’s responsibility to verify the required documentation before accepting any order for, or
delivering, a TRP. This precaution is necessary to safeguard our customers’ valuable properties and minimize your
liability exposure. Failure to adhere to these requirements can expose you, your employees and your dealership to
criminal or civil liability in cases of theft or fraud. For these reasons, it is absolutely essential that all personnel
adhere to the following documentation process.
A. TRP Documentation for the Vehicle Owner
When an order for a TRP is placed by the vehicle owner, the following documents must be presented:
•
•
The original of the vehicle registration, title or any ownership document, which would be accepted by
a Dept. of Motor Vehicles to issue a title.
The original of the vehicle owner’s government issued driver/operator license or passport. (For
verification purposes only; do not photo copy or retain documents.)
B. TRP documentation for the Authorized Representative of the Vehicle Owner
When an order for a TRP is placed by an authorized representative of the vehicle owner, the following
documents must be presented:
•
•
•
•
The original of the vehicle registration, title or any ownership document, which would be accepted by
a state motor vehicle agency to issue a title.
The original of the authorized representative’s government issued driver/operator license with photo
or passport.
An original document authorizing the representative to act on behalf of the vehicle owner.
Original or photocopy of the vehicle owner’s government issued driver/operator license with photo or
passport. (For verification purposes only; do not photo copy or retain document.)
An authorized representative may be:
1.
2.
3.
4.
5.
A private citizen or family member acting on behalf of the owner
Independent workshop acting on behalf of their customer
An employee acting on behalf of their employer
A government official acting on behalf of their agency or department
An association member acting on behalf of their association.
An authorization letter must come from someone authorized by the company, agency or association to
act on its behalf, and include a copy of their personal identification.
2 | Sprinter Weekly Parts Update – April 29, 2016
TIP OF THE WEEK: TRP Required Documentation (continued)
Theft-Relevant Parts Documentation and Record Keeping
C. TRP Documentation for Dealership Employees
When an order for a TRP is placed by a dealership employee for the purpose of repairing a dealer owned
vehicle presented for service, or completing the key set for unsold vehicles (new or used), the following
documentation must be presented:
• A valid Repair Order authorized by the vehicle General Manager or Sales Manager, with the TRP clearly
noted.
• A legibly completed TRP form signed by the requesting employee and delivering employee.
• Personnel identification of dealer employee does not need to be presented.
D. TRP Documentation for Independent Service Provider (ISP) Participating in the Secure Data
Release Model (SDRM) Registry
Theft-relevant parts as a matter of policy should only be installed at authorized Mercedes-Benz or
Freightliner workshops, certain exceptions apply (see Section 3C of the TRP policy dated March 6, 2015).
When an order for a TRP is placed by an Independent Service Provider (ISP), the following documentation
must be presented:
•
•
•
•
•
Email authorization document that is received after the request is submitted through
www.startekinfo.com
VSP Registry Positive ID Authorization Form D-1 (acts as an authorization letter)
Copy of the vehicle registration, title or any ownership document, which would be accepted by a
Dept. of Motor Vehicles to issue a title
Original or photocopy of the ISP government issued driver/operator license with photo or passport.
(For verification purposes only; do not photo copy or retain document.)
A valid repair order with the TRP repair clearly noted.
For more information on the SDRM registry and how to become a Vehicle Security Professional (VSP),
please visit www.nastf.org → Locksmith/Vehicle Security Information.
Please refer to the TRP Policy dated March 6, 2015 for additional requirements; policy can be found on the
PAC website, Programs & Policy → TRP.
3 | Sprinter Weekly Parts Update – April 29, 2016