N47062013

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06/20/2013
New CSN Advanced Communication – N47062013
Chrysler Group LLC (Chrysler) announced a Customer Satisfaction Notification (CSN)
on 1999 through 2004 Jeep® Grand Cherokee vehicles.
Chrysler intends to inspect and, if necessary, replace aftermarket trailer hitches
to ensure that any sharp edges or other puncture risks from the aftermarket
mounting hardware are removed, free of charge (parts and labor). The parts
required for this program are currently not available. Chrysler is making all reasonable
efforts to obtain the parts as quickly as possible.
Chrysler will contact dealers when the parts and repair procedure becomes available.
Dealers will be notified of the launch of this customer satisfaction notification by way of
established methods used in the past.
We ask that you please take the time to ensure that your personnel are aware of this
communication and are prepared to execute a customer friendly process for inquiries on
involved vehicles.
Customer Services Field Operations
Chrysler Group LLC