09-001-14

NUMBER:
GROUP:
DATE:
09-001-14
Engine
May 22, 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
SUBJECT:
Hard Contact Knocking Noise In Engine Compartment Primarily While Turning Left
OVERVIEW:
This bulletin involves replacing the rear engine mount bracket.
MODELS:
2011-2014
JC
Journey
NOTE: This bulletin applies to vehicles built on or before March 23, 2014
(MDH0223XX) equipped with the 2.0L I4 Turbo Diesel Engine (Sales Codes
EBT) and All Wheel Drive (AWD) (Sales Codes 590).
SYMPTOM/CONDITION:
Hard contact knocking noise in the engine compartment caused by contact between the
Rear Engine Mount Bracket and the fastener on the Power Transfer Unit (PTU). Noise
heard primarily while turning left.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1
68111309AC
BRACKET, Engine Mount, Rear
1
52022294AA
GASKET, Crossunder Pipe, Exhaust
09-001-14
-2-
REPAIR PROCEDURE:
1. Raise and support the vehicle. Refer to the detailed repair procedures available in:
DealerCONNECT> TechCONNECT under: Service Info> 04 - Vehicle Quick
Reference> Hoisting - Standard Procedure.
2. Remove the belly pan (Fig. 1).
Fig. 1 Belly Pan Removal
1 - Belly Pan
-3-
09-001-14
3. Inspect for evidence of contact between the Rear Engine Mount Bracket (2) and the
fastener (1) on the PTU (Fig. 2). Is evidence of contact observed?
a. YES, contact is observed.>>> Continue with Step #4.
b. NO, contact is NOT observed.>>> Continue with further diagnosis. This bulletin
does not apply.
NOTE: Engine mount insulator is removed in (Fig. 2) close up image for clarity.
Fig. 2 Area Of Contact Concern
1 - PTU Fastener
2 - Rear Engine Mount Bracket
4. Replace the Rear Engine Mount Bracket. Refer to the detailed repair procedures
available in: DealerCONNECT> TechCONNECT under: Service Info> 09 - Engine,
2.0L Diesel> Engine Mounting> BRACKET, Engine Mount, Rear Mount>
Removal/Installation.
NOTE: The exhaust crossunder pipe gasket must be replaced as part of the Rear
Engine Mount Bracket replacement procedure.
NOTE: When replacing the Rear Engine Mount Bracket (1), remove only the outer
fasteners (2). It is not necessary to remove the center fasteners (4) securing
the Upper Engine Mount Bracket (3) to the front suspension crossmember
(Fig. 3).
09-001-14
-4-
Fig. 3 Rear Engine Mount Replacement
1 - Rear Engine Mount Bracket
2 - Rear Engine Mount Bracket Fasteners
3 - Upper Engine Mount Bracket
4 - Upper Engine Mount Bracket Fasteners
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
09-40-20-92
Inspect Rear Engine Mount Bracket (2 1 - Engine
- Skilled)
Repair
0.3 Hrs.
09-40-20-93
Inspect And Replace Rear Engine
Mount Bracket (2 - Skilled)
1.1 Hrs.
FAILURE CODE:
ZZ
Service Action
1 - Engine
Repair