10-03-08-003B

File in Section:
Bulletin No.:
Service Bulletin
Date:
03 - Suspension
10-03-08-003B
May, 2014
TECHNICAL
Subject:
Front Suspension or Front Strut Noise
Models:
2008-2014 Chevrolet Captiva Sport
2010-2014 Chevrolet Equinox
2010-2014 GMC Terrain
2008-2010 Saturn VUE
This bulletin has been revised to update add 2012-2014 model years and update the
Labor Operation to the Global Labor Code (GLC). Please discard Corporate Bulletin
Number 10-03-08-003A.
Condition
Some customers may comment on a popping, creak,
rattle, squawk, itch or clunk type noise coming from the
front of the vehicle. This noise will most likely be heard
during small to medium suspension travel. The noise
may occur with the vehicle traveling straight and/or
during turns.
Cause
The cause of this condition may be due to the inside
diameter of the front strut jounce bumper rubbing
against the piston rod of the strut, creating a slip-stick
condition.
Correction
Important: DO NOT replace any front suspension
components (strut, strut top mount bearing, etc) without
first performing this bulletin.
1. Verify that the noise is from the upper strut mount
area. The concern may be on both sides of the
vehicle.
2. Raise and support the vehicle on a frame lift-type
hoist.
3. Pull the dust shield/jounce bumper assembly out of
the strut top mount cup.
4. Slide the dust shield/jounce bumper assembly
down to expose the top portion of the strut shaft.
Copyright 2014 General Motors LLC. All Rights Reserved.
2514608
5. Apply grease, GM P/N 12345579
(in Canada, 10953481), around the circumference
of the strut shaft that is exposed.
6. Unseat the bottom of the dust shield from the strut.
7. Slide the dust shield/jounce bumper assembly up
to expose the bottom portion of the strut shaft.
Page 2
May, 2014
Bulletin No.: 10-03-08-003B
9. Slide the dust shield/jounce bumper assembly
down and reattach the bottom to the strut.
10. Push the top of the dust shield/jounce bumper
assembly up into the top mount cup as far as
possible by hand. The assembly will fully seat once
the vehicle is on the ground and the suspension is
allowed to compress.
Parts Information
Part Number
Description
Qty
12345579
(in Canada,
10953481)
Lubricant, Dielectric Silicone
(1 oz tube)
1
Warranty Information
For vehicles repaired under warranty, use:
2514609
8. Apply the grease around the circumference of the
strut shaft that is exposed.
Labor
Operation
Description
Labor
Time
8080088*
Apply Grease on Strut Shaft
0.5 hr
*This is a unique Labor Operation for Bulletin use only. It will
not be published in the Labor Time Guide.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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