A641853 2049661_
Service Bulletin Details
Public Details for: A641853 2049661_
This bulletin contains a software update for when the exterior mirror tilt function is inoperative.
Models from 2018
2018 AUDI A4 |
2018 AUDI A4 ALLROAD |
2018 AUDI A5 |
2018 AUDI A5 CABRIOLET |
2018 AUDI ALLROAD |
2018 AUDI Q7 |
Models from 2017
2017 AUDI A4 |
2017 AUDI A4 ALLROAD |
2017 AUDI A5 |
2017 AUDI A5 CABRIOLET |
2017 AUDI ALLROAD |
2017 AUDI Q7 |
64 Exterior mirror tilt function inoperative 64 18 53 2049661/3 March 5, 2018. Supersedes Technical Service Bulletin Group 64 number 18-50 dated January 22, 2018 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad, A5, A5 Cabriolet, A5 Sportback, and Q7 2017 - 2018 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 - Revised header data (Added MY 2017 and 2018 Q7) 2 01/22/2018 Revised Service (Updated SVM code) Revised Warranty (Added Labor Operation) 1 12/06/2017 Initial publication With the exterior mirror control switch turned to the right mirror and reverse selected the right exterior mirror moves to the assigned tilt position. When drive is selected and a road speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned from the right mirror to another position the right mirror does not return from the assigned tilt position to the assigned driving position. Technical Background The cause of this may be due to the assigned set position of the tilt view being set to the downward limit (mechanical end stop) of the mirror control motor in the right mirror. In this case, the values of the potentiometer of the control motor may not be accurately allocated in the door control module. As a result, the mirror tilt function is locked and does not return to the assigned driving position automatically when drive is selected and a road speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned from the right mirror to another position. In some cases the electrical control of the right mirror is not possible. This condition can be confirmed by manually moving the right mirror glass upward. This moves the mirror control motor back into a plausibility range for the potentiometer. After a key off period of approximately five minutes and key on again normal mirror operation is restored. Page 1 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. This condition has a specific failure profile and should not be confused with customer concerns that involve the tilt view function not dropping at all. This is likely caused by a tilt view position not having been set. Please explain to the customer the fundamental steps to setting the tilt view: Ignition on Mirror control switch set to the right side view mirror Foot on brake Select Reverse Right mirror adjusted to the desired tilt view position Select Park Tilt view position is now stored and, as long as the mirror control switch is set to the right mirror, it will go to this position when reverse is selected and return to the driving position if a road speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned from the right mirror to another position. Production Solution New software in the driver’s door control module, J386 (address word 0042) and front passenger door control module, J387 (address word 0052) addressed the condition. Service SVM Update Instructions 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the driver’s door control module, J386 (address word 0042) and front passenger door control module, J387 (address word 0052) using the SVM action code as listed in the table below, if necessary: Page 2 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Model Control Module Diagnostic Address A4 Sedan, A4 allroad, A5 Coupe, A5 Sportback, and A5 Cabriolet 0042 A4 Sedan, A4 allroad, A5 Coupe, A5 Sportback, and A5 Cabriolet 0052 Old Software Part Number Old Software Version New Software Part Number New Software Version SVM Code Input (or higher) (or lower) 4M0 959 793 * 0128 4M0 959 793 * 0129 8W0 959 593 * 0057 8W0 959 593 * 0058 4M0 959 792 * 0128 4M0 959 792 * 0129 8W0 959 592 * 0057 8W0 959 592 * 0058 42A014 42A014 3. After the flash update is complete the front window basic settings end stops will be lost. Make certain to reset the front window basic settings to restore the one touch function. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6438 Damage Code: 0039 Labor Operations: Software Update 0151 0000 Time stated on diagnostic protocol (Max 70 TU) Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure 0121 0002 10 TU Page 3 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Road test after service procedure Claim Comment: 0121 0004 10 TU As per TSB #2049661/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2049661) are subject to change and/or removal. Always check with your Parts Dept. and service manuals for the latest information. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.