17NA297

File in Section:
Bulletin No.:
Service Bulletin
Date:
17-NA-297
November, 2017
INFORMATION
Subject:
Brand:
Buick
Cadillac
Chevrolet
GMC
Memory Mirror Positions Lost and/or Reverse Tilt is Inoperative
Model:
Model Year:
VIN:
from
to
Envision
2016
2018
LaCrosse
2013
2018
ATS
2013
2018
CTS
2013
2018
CT6
2016
2018
ELR
2014
2016
Escalade
Models
2015
2018
SRX
2013
2016
XTS
2013
2018
XT5
2017
2018
Camaro,
Corvette,
Equinox
2014
2018
Silverado
1500
2014
2014
Impala
2017
2018
Silverado,
Suburban
2015
2018
Traverse
2018
2018
Sierra,
Terrain,
Yukon
Models
2013
2013
Terrain
2014
2018
Sierra 1500
2014
2014
Sierra
2015
2018
Acadia
2017
2018
Copyright 2017 General Motors LLC. All Rights Reserved.
from
to
Engine:
Transmission:
Page 2
November, 2017
Bulletin No.: 17-NA-297
Involved Region or Country
North America and N.A. Export Regions
Additional Options (RPOs)
Equipped with MEMORY-SEAT ADJUSTER, MIRROR, POWER, DRIVER,
PERSONALIZATION (RPO A45)
Condition
Some customers may comment after a vehicle service event that both the save memory
positions for the mirrors, and the curb view positions, may no longer be set to the
previously stored positions.
Cause
This condition may be caused when the memory module experiences a loss of Keep
Alive Memory (KAM). The seat memory control module will lose its stored position for the
memory mirror and the reverse tilt position.
Note: The seat position memory is not affected by this issue.
Correction
Assist the customer is setting the position for the memory mirror and the reverse tilt. No
additional action required and no components should be replaced in an attempt to resolve
this condition.
Version
2
Modified
Released September 20, 2017
November 17, 2017 – Revised information under the Condition, Cause and Correction
sections and removed the Service Procedure and Warranty Information.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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