17NA344

File in Section:
Bulletin No.:
Service Bulletin
Date:
17-NA-344
December, 2017
INFORMATION
Subject:
Diagnostic Tip for 3.5 mm Audio Jack for USB Does Not Operate After Replacement of
Receptacle for Audio Player and USB
Brand:
Model:
Buick
Model Year:
VIN:
from
to
Enclave,
Encore,
LaCrosse,
Regal
2016
2018
ELR
2016
2016
Cadillac
ATS, CT6,
CTS,
Escalade
Models, XTS
2016
2018
XT5
2017
2018
Chevrolet
Camaro,
Colorado,
Corvette,
Cruze,
Equinox,
Impala,
Malibu,
Silverado,
Sonic,
Spark,
Suburban,
Tahoe,
Traverse,
Trax, Volt
2016
2018
GMC
from
Engine:
Transmission:
to
Acadia,
Canyon,
Sierra,
Terrain,
Yukon
Models
Involved Region or Country
North America and N.A. Export Regions
Additional Options (RPOs)
Equipped with Radio-Infotainment System RPOs IOA, IOB, IO5 and IO6
Condition
Some technicians may notice the 3.5 mm audio jack that is part of the receptacle for the
audio player and USB does not work after replacement.
Cause
This condition may be due to the wrong part being looked up and ordered.
Correction
When looking up the part, It is IMPORTANT to use the VIN filter.
Important: Using just the year, make, model and/or group, may reveal P/Ns that
SHOULD NOT be used in specific vehicles.
Copyright 2017 General Motors LLC. All Rights Reserved.
Page 2
December, 2017
Bulletin No.: 17-NA-344
Parts Information
Refer to the electronic part catalog (EPC) for obtaining
the correct P/N.
Version
2
Modified
Released November 2, 2017
November 28, 2017 – Added the 2016-2018 Terrain model and updated the Condition
section.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION