NTB18-034

Classification:
EL18-014
Reference:
Date:
NTB18-034
April 26, 2018
2017-2018 SENTRA WITH NON-NAVI SYSTEM;
AUDIO PRESET BUTTONS STICK DOWN OR SLOW MOVING
APPLIED VEHICLES: 2017-2018 Sentra (B17) with non-NAVI audio system
IF YOU CONFIRM
One or more of the audio preset buttons of an applied vehicle sticks down (does not pop up
after pushing down) or is slow to move back to its rest position after pushing down.
ACTION
Reposition, or replace as necessary, the felt tape on the cluster lid C.
Figure 1
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that
is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
CAUTION: Handle interior parts carefully to avoid damage. Work with clean hands and clean
tools to avoid dirt and stains.
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM)
when working on or near a Supplemental Restraint System (SRS), such as an air bag.
1. Remove the cluster lid C.

For PDF ESMs, go to section INT-Interior.

For HTML (Web based) ESMs, go to BODY INTERIOR>INSTRUMENT PANEL.
Cluster lid C
Figure 2
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NTB18-034
2. Inspect the felt tape along the area where shown in Figure 3.
Inside lower
edge of the
cluster lid C
Felt tape
lifted up
Figure 3
a. If the felt tape is not flush with the area shown in Figure 4, smooth it down
with a suitable plastic interior pry tool.
Figure 4
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NTB18-034
b. If the felt tape does not stay down (adhered and flush), replace it with new felt tape
(see Parts Information).
3. Reinstall the cluster lid C, and then verify the preset buttons work properly.

For PDF ESMs, go to section INT-Interior.

For HTML (Web based) ESMs, go to BODY INTERIOR>INSTRUMENT PANEL.
PARTS INFORMATION
DESCRIPTION
PART NUMBER
QTY
Woven Felt Tape *
J-50397-4
**
* Woven Felt Tape is available in the dealer’s Squeak & Rattle Kit J-50397. To order
additional supplies, contact TECH•MATE at 1-800-662-2001 or nissantechmate.com.
** Shop supply. Use as needed, if needed.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Repair Cluster Lid C
(1)
VC28AA
ZE
32
(2)
(1) Reference the electronic parts catalog (FAST), and use the Lid Cluster C as the Primary
Failed Part (PFP).
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate
Time (FRT).
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NTB18-034