PC500

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
CVT Software Update/Warranty Extension
Voluntary Service Campaign
Reference: PC500
Date: April 6, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE April 6, 2018
Please discard earlier versions of this bulletin.
The announcement from December 7, 2016 has been revised to include:
 The campaign repair has been revised to be software update only
 Dealers must submit any open campaign claims for diagnosis or repair for CVT
concerns no later than April 20, 2018 in order to have covered by this service
campaign. After this date, all claims for diagnosis or repair related to CVT concerns on
vehicles affected by PC500 will be administered under the Warranty Extension if still
applicable
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2013-14 Pathfinder (R52)
173,576
30
December 7, 2016
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module
(TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the dealer’s
ability to diagnose customer concerns regarding Continuously Variable Transmission (CVT)
operation; it does not repair any symptoms nor alter the drive characteristics of the vehicle.
Specifically, the diagnostic logic will store two new Diagnostic Trouble Codes when “Judder”
symptoms occur on vehicles.


P17F0 – “Judder” caused by belt slip
PF171 – “Judder” caused by control valve
In addition to the installation of diagnostic software, Nissan has extended the warranty coverage on
the CVT assembly (including internal CVT components, gaskets, and seals), CVT control valve body,
and torque converter from its original duration of 60 months/60,000 miles to 84 months/84,000
miles (whichever occurs first). Coverage of other vehicle components remains unchanged, and all
other terms, conditions, limitations and exclusions of Nissan’s New Vehicle Limited Warranty
continue to apply.
NOTE:
1. The warranty extension applies to all non-hybrid 2013-14 Pathfinders manufactured
between June 20, 2012 and September 20, 2014. Warranty coverage will be shown in
Service Comm on the applicable warranty screen and is not driven by a specific campaign
ID.
2. This campaign supersedes any vehicles previously subjected to the Diagnostic
Enhancement Activity (PC357) announced on March 13, 2015.
CAMPAIGN ID: PC500 | REVISION 1
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC500
2. Dealers should use campaign bulletin NTB16-120 to ensure that the most current TCM
software is installed and release the vehicle.
 If a customer has existing CVT concerns, dealers should verify the current applicability
of the vehicle’s warranty extension.
o If warranty is applicable, technicians should then test drive the vehicle. Upon
completion of the test drive, techs should check for DTCs and perform any
repairs (if necessary).
NOTE: Dealers will need to follow the warranty process and obtain preapproval from the Powertrain Call Center (800-973-9992 Option 2) for any
vehicles requiring CVT assemblies to be replaced.
o If warranty extension is no longer applicable, provide owners a repair estimate
for test drive, diagnosis, and repair.
3. Once CVT software is updated, dealers should submit the claim using the appropriate claims
coding provided and release the vehicle.
***** Release Schedule *****
Parts
Repair
Owner
Notification

The software for this diagnostic software update is available on ASIST. No other
parts are necessary.
 NTB16-120
NOTE: The campaign bulletin is available on ASIST, Dealer360 and NNAnet
Nissan notified owners of all potentially affected vehicles in December 2016 via
U.S. Mail.
***** Claims Information *****
Dealers must submit any open campaign claims for diagnosis or repair for CVT concerns
no later than April 20, 2018 in order to have covered by this service campaign. After this
date, all claims for diagnosis or repair related to CVT concerns on vehicles affected by PC500 will be
administered under the Warranty Extension if still applicable
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: PC500 | REVISION 1
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
This diagnostic software update will enhance the dealer’s ability to better diagnose and
service the CVT by including two new Diagnostic Trouble Codes (DTCs).
In addition to the installation of diagnostic software, Nissan has extended the warranty
coverage on the CVT assembly (including internal CVT components, gaskets, and seals), CVT
control valve body, and torque converter from its original duration of 60 months/60,000
miles to 84 months/84,000 miles (whichever occurs first). Coverage of other vehicle
components remains unchanged, and all other terms, conditions, limitations and exclusions of
Nissan’s New Vehicle Limited Warranty continue to apply.
Q.
What will be the corrective action?
A.
Dealers should install the updated CVT software in affected vehicles. No additional diagnosis
or repair is required.
Q.
How long will the corrective action take?
A.
It should take approximately 1 hour to reprogram the Continually Variable Transmission
(“CVT”) software. Your dealer may require your vehicle for a longer period of time based on
their work schedule.
Q.
What can I expect after the software is installed?
A.
The software update will enhance the dealer’s ability to duplicate customer concerns
regarding CVT operation and determine any appropriate repairs. This update does not affect
the drive characteristics of your vehicle or remedy any symptoms.
Q.
When will vehicle owners be notified?
A.
Nissan notified owners in December 2016, asking them to bring their vehicles to an
authorized Nissan dealer to have their CVT software updated.
Q.
Are there any parts required for the dealer to perform this action?
A.
No.
CAMPAIGN ID: PC500 | REVISION 1
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Do I need to make an appointment in advance?
A.
Yes. An appointment made in advance might be helpful to ensure that your Nissan dealer can
complete the update at your convenience.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
If parts replacement is necessary, rental is available while parts are on order:
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
This campaign action is being conducted for customer satisfaction purposes. The software is
not correcting any deficiency nor altering the drive characteristics of the vehicle, so there is
no basis for replacing or repurchasing the vehicle.
Q.
Is there any charge for this update?
A.
No, your Nissan dealer will reprogram the TCM at no charge to you for parts or labor.
Q.
I did not receive a letter, how can I tell if my vehicle is eligible?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this activity.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform this diagnostic software update.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
If a customer previously paid for CVT repairs or replacement are they eligible for
reimbursement?
A.
Customers may be eligible for reimbursement for any repairs that were previously performed
for this issue using customer pay or partial goodwill. Dealers with customer
reimbursement concerns may refer to the following:
CAMPAIGN ID: PC500 | REVISION 1


If you have additional questions regarding this program, you can visit
www.NissanAssist.com or contact Nissan Consumer Affairs at 1-800-867-7669.
If you have previously paid for repairs to your CVT within the time and mileage limits
of this new extended warranty, we ask you to visit www.NissanAssist.com, download
the reimbursement claim form and follow the instructions on the website once you have
gathered the following necessary documentation:
o Repair order(s)
o Proof of payment (may be on repair order(s))
o Proof of ownership if repair is over $1,000
Q.
How many vehicles are involved in the campaign?
A.
The potentially affected vehicles are as follows:
Region
USA
Canada
American Samoa
Guam
Puerto Rico
Saipan
U.S. Virgin Islands
TOTAL
Pathfinder
(R52)
172,080
17,384
10
91
1,382
10
3
190,960
Make/Model
MY2013-14 non-hybrid Nissan
Pathfinder (R52)
Dates of Manufacture
June 20, 2012 through September 20, 2014
Q.
Are you offering this customer satisfaction opportunity on any other Nissan (or
Infiniti) models?
A.
Yes. Certain non-hybrid MY2013 Infiniti JX35 and non-hybrid MY2014 Infiniti QX60 vehicles
may also be eligible to receive this diagnostic software update.
Revision History:
Date
December 7, 2016
Announcement
Original
January 27, 2017
Parts Update
March 15, 2017
Parts Update 2
April 6, 2018
Revision 1
Purpose
New campaign announcement
Parts restriction notification for remanufactured
CVT assemblies 310CM3WX0DRE &
310CM3WX0ERE
Campaign Bulletin revision to address part change
Revision to repair (now software update only).
Any diagnosis or repair related to CVT concerns
will be administered under the Warranty
Extension if still applicable.
CAMPAIGN ID: PC500 | REVISION 1