15-183-15R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY:	2015MY Legacy, Outback, Impreza,
XV Crosstrek and WRX Models with Fujitsu-Ten
(F10) 7” Display Audio Systems (without navigation)
NUMBER: 15-183-15R
DATE: 06/17/15
REVISED: 05/02/16
SUBJECT:	Procedures for Updating the Head Unit Operating Software
INTRODUCTION:
This bulletin announces a procedure for updating the 7” Display Audio unit’s operating system
software. The following list of symptoms and related changes provides a brief description of which
customer concerns the updates are intended to address. If the reported customer concern is not
identified in the following information, performing the update procedure will not address it. It is
important to read through and understand this information completely before proceeding.
SYMPTOMS AND CHANGES:
• Symptom 1: Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
• Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
• Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
• Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
• Symptom 5: Incorrect Umlaut characters are shown on StarLink display.
Change: Logic change to allow proper display of Umlaut letters.
•
Symptom 6: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-183-15; Revised: 05/02/16
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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Symptom 7: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
•
Symptom 8: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
•
Symptom 9: “LIST” soft touch key is not displayed on Bluetooth Audio screen while using
Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
•
Symptom 10: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
Symptom 11: Sirius/XM caution message screen is displayed in English even when French language
operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Bulletin Number: 15-183-15; Revised: 05/02/16
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Symptoms 12-16: The following symptoms are all related
to the inability of the software to properly load. One or all of
these 5 conditions may occur at the same time. Logic changes
have been included in the applicable update to address each of
the following conditions:
• Repeated display of the
“Loading” screen at initial
unit start-up
• Bluetooth device pairing
failure
• Inoperative steering wheel
(satellite) switches
• Voice recognition feature
inoperative
• Sirius/XM radio feature
inoperative.
Loading Screen
SERVICE PROCEDURE / INFORMATION:
IMPORTANT: Due to additional updates to the operating software used by these Navigation (AVN)
and Display Audio (DA) units released since TSBs 15-182-15R and 15-183-15R were published,
the Service Procedures from both of these publications have been consolidated with 15-198-16. The
applicable symptom information has been left in place as a reference.
Please use TSB 15-198-16 for the latest symptom information and software updating Service
Procedures.
Bulletin Number: 15-183-15; Revised: 05/02/16
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