WTD65-RM2

Subaru of America, Inc.
Subaru Plaza
PO Box 6000
Cherry Hill, NJ 08034-6000
856-488-8500
www.subaru.com
May 11, 2016
Dear Subaru Retailer:
The following is an important and urgent update to information shared yesterday concerning the stop sale on
certain Legacy and Outback vehicles. This is due to a possible manufacturing defect in the steering column
shaft. It is critical that you take action today based on this updated information.
By now, retailers should have received affected VIN lists through our regional offices. Our update today
exclusively involves sold units.
Our request to you is as follows:
Please use the VIN lists provided to immediately contact your customers to inform them of this recall. We ask
that you re‐contact customers that were contacted prior to today’s message.
They should be notified as follows:
“We are calling to inform you that your vehicle has been identified as potentially having a
manufacturing defect impacting the safety of the vehicle steering system. Your vehicle may not
be safe to drive because of this potential defect. We will either arrange for one of our
technicians to come to you to inspect your car or we will make arrangements to have it towed at
our expense to our retailer facility for inspection. If the vehicle is determined to be safe by the
technician’s inspection, then you can safely drive the vehicle. However, if our inspection
determines that the car requires repair, and it has not already been towed to our facility, we will
make arrangements to have it towed there at our expense. Until your car has been repaired,
you will be provided with a free loaner car.“
We anticipate that customer letters will be mailed very soon but due to this urgent matter a phone contact to
your customers is urgently requested.
Claims for retailer reimbursement for on‐ site customer inspections can be made using normal sublet
procedures for time and mileage.
We sincerely appreciate your cooperation and assistance.
Subaru Parts and Service
a subsidiary of Fuji Heavy Industries Ltd.