WTD65-PLT

WTD­65 Steering Column Recall ­ Updates on
Parts Supply, Loaner Cars and Towing
TO:
SDC EST CEN WST
FROM:
Subaru of America, Inc.
DEPARTMENT: Parts/Service
DATE:
05/16/2016
CATEGORY:
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Parts Supply – We will have completed our first shipments to every retailer today. Our
attempt was to ship an even mix of each steering column part number to match the
national mix of cars, but at some times this weekend we didn’t have even amounts
available so we shipped what we had. From today going forward, we will be shipping based
on a “fair share” allocation of parts required to repair each vehicle type for sold vehicles (key
start vs. push button start) which will balance things out. Shipments may include one or
both steering column part numbers and these shipments may be several days apart to
balance incoming parts shipments and order processing efficiencies for the warehouse and
UPS shipments. The current plan, updated today, is that we will have received all required
parts from the supplier by the end of May. As we get more details, we will provide them.
Retailers should continue to monitor RPM for incoming shipments.
Loaner Cars – because of the severe demand on rental cars, we will immediately extend
the $50 limit to any rental from an outside agency during this time frame and for the
foreseeable future – for any recall or warranty alternate transportation need.
Towing – Our Roadside Assistance provider, Agero, will provide towing back to the
customer after the repair is completed at our expense. Agero requests that retailer call
Agero to request the tow back. Note my announcement on Friday that Agero will tow to
either the selling retailer or the closest retailer.
Thanks everyone for your patience and perseverance as we work through this challenging
time.
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