WTD-65R6-02

WDT-65 Steering Column Recall - Additional
Accommodation for Customers Subject to this
Recall
TO:
SDC EST CEN WST
FROM:
Subaru of America, Inc.
DEPARTMENT: Parts & Service
DATE:
05/25/2016
CATEGORY:
Show in all Categories
SOA has decided to provide an additional accommodation for customers subject to this
recall. This is in addition to the previously mentioned $100 parts, service and accessories
coupon or $100 debit card.
Note that these are being provided for customers that were driving vehicles at the time
the recall was announced, and that had a repair completed, but not for those with cars
that passed the inspection.
We will allow a retailer to provide a customer with up to $250 in the form of a gift such as
genuine Subaru parts or accessories, credit to an Added Security Policy, Subaru Gear,
restaurant / hotel certificate, etc.
This should be only for customers that have experienced extenuating circumstances as a
result of this recall.
For reimbursement, retailers need to do the following:





submit a PAR Claim Type, with Operation Number A101-107 for 0.0 labor hours
Fail Code is SPL77
Comments should describe what was provided to the customer and retailers should
maintain appropriate documentation.
Up to $250.00 can be entered in the sublet field.
There should be no recall labor, parts, rental or towing on the claim.
We encourage you to use this additional provision for those customers at your discretion.