02-007-14
Service Bulletin Details
Public Details for: 02-007-14
Front end clunk noise when coming to a stop - police vehicles only this bulletin involves replacing the left side or the right side or both side tension struts. Police vehicles with heavy duty suspension and rear wheel drive may experienc
Models from 2014
2014 DODGE CHARGER |
Models from 2013
2013 DODGE CHARGER |
Models from 2012
2012 DODGE CHARGER |
Models from 2011
2011 DODGE CHARGER |
NUMBER: GROUP: DATE: 02-007-14 Front Suspension November 14, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC. SUBJECT: Front End Clunk Noise When Coming To A Stop - Police Vehicles Only OVERVIEW: This bulletin involves replacing the left side or the right side or both side tension struts. MODELS: 2011 - 2014 (LD) Dodge Charger NOTE: This bulletin applies to Police Group (sales code AHB) vehicles equipped with Heavy Duty Suspension (sales code SDB) and Rear Wheel Drive (RWD) (sales code 5ZV) built on or before November 10, 2014 (MDH 1110XX). SYMPTOM/CONDITION: Police vehicles with heavy duty suspension and rear wheel drive may experience a front end clunk noise, coming from the tension strut bushing(s), while coming to a stop. DIAGNOSIS: If the customer describes the symptom, perform the Repair Procedure. PARTS REQUIRED: Severe Duty Usage Qty. Part No. Description 1 (AR) 68234847AA Strut Kit, Tension (Kit includes 2 tension struts and fasteners) Normal Duty Usage Qty. Part No. Description 1 (AR) 05168652AC Strut, Tension RH 1 (AR) 05168653AC Strut, Tension LH (AR) 06508238AA Bolt - M14 (Tension Strut to Engine Cradle) (AR) 06507838AA Nut - M14 (Tension Strut to Engine Cradle) (AR) 06502502 Nut - M14 (Ball Joint Stud to Knuckle) 02-007-14 -2- REPAIR PROCEDURE: 1. Visually inspect both right and left tension strut hydrobushings for cracks, hydrobushing fluid may be present (Fig. 1). Were crack(s) and/or hydrobushing fluid visible? a. YES>>> Proceed to Step #2. b. NO>>> This Bulletin does not apply. Further diagnosis is required. Fig. 1 Tension Strut Replacement 1 - Tension Strut 2. Has the vehicle experienced early mileage or multiple tension strut hydrobushing failures? a. YES>>> Vehicles subjected to severe duty usage conditions may benefit from using the severe duty usage tension strut kit. Proceed to “Repair Using Severe Duty Usage Kit.” b. NO>>> Vehicles operated in normal duty usage conditions should be repaired using the normal duty usage tension strut components. Proceed to “Repair Using Normal Duty Usage Components.” -3- 02-007-14 REPAIR USING SEVERE DUTY USAGE KIT: CAUTION: The tension strut bushing bolts must be tightened to specification while the suspension is loaded with the vehicle weight resting on its wheels at curb height. If the bolts are tightened while the suspension is unloaded and hanging down, premature failure of the tension strut bushing will occur. Replace both the left and right side tension struts using the tension strut kit listed in the Parts Required under Severe Duty Usage table. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 02 - Front Suspension> Front> STRUT, Tension, RWD> Removal/Installation. NOTE: Performing front toe adjustment is part of the tension strut replacement procedure. REPAIR USING NORMAL DUTY USAGE COMPONENTS: CAUTION: The tension strut bushing bolts must be tightened to specification while the suspension is loaded with the vehicle weight resting on its wheels at curb height. If the bolts are tightened while the suspension is unloaded and hanging down, premature failure of the tension strut bushing will occur. Replace either the left and/or right side tension struts as required using the tension strut components listed in the Parts Required under Normal Duty Usage table. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 02 - Front Suspension> Front> STRUT, Tension, RWD> Removal/Installation. NOTE: Performing front toe adjustment is part of the tension strut replacement procedure. 02-007-14 -4- POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: Description Skill Category Amount 02-10-25-94 Inspect Both Left And Right Side Tension Struts (2 - Skilled) 6 - Electrical and Body Systems 0.2 Hrs. 02-10-25-95 Inspect And Replace One Tension Strut (2 - Skilled) 6 - Electrical and Body Systems 0.9 Hrs. 02-10-25-96 Inspect And Replace Both Left And Right Side Tension Struts (2 - Skilled) 6 - Electrical and Body Systems 1.1 Hrs. FAILURE CODE: ZZ Service Action