08-101-14

NUMBER:
GROUP:
DATE:
08-101-14
Electrical
November 22, 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-098. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Convergence Telematics Module (CTM) Software Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, replacement of the (CTM).
MODELS:
2013 - 2014
(FF)
Fiat 500e
NOTE: This bulletin applies to vehicles in the U.S. market and built on or after July
10, 2013 (MDH 0710XX) on or before March 11, 2014 (MDH 0311XX) and
equipped with 83 KW electric motor (sales code E99).
SYMPTOM/CONDITION:
The customer may notice that the displays on the TomTom screen may be missing some
Battery Electric Vehicle (BEV) features. Charging schedule screen, power flow screen and
charging station icon may be missing.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available, verify
all vehicle systems are functioning correctly. If any DTCs are present, record them on the
repair order and repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
68248685AA
Module, Convergence
Telematics
08-101-14
-2-
REPAIR PROCEDURE:
1. Verify if the CTM software version level is tu2.
a. Press the Main/Phone button on the left side of the steering wheel.
b. Scroll through the main menu and select Settings.
c. Select Advanced Options and then Application ID.
2. On the cluster under application id, is “tu2” displayed?
a. Yes >>> Proceed to Step #3.
b. No >>> The module software version doesn’t have this issue. This bulletin has been
completed, use LOP 08-20-34-96 to close an active RRT. If the customer still has
this condition, normal diagnostics needs to be performed.
3. Replace the CTM, following the procedure in TechConnect - Electrical/8E - Electronic
Control Modules/MODULE, Convergence Telematics/Removal.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor
Operation No:
Description
Skill Category
Amount
08-20-34-96
CTM, Check Software Level
Only, (2 - Skilled)
6 - Electrical and Body
Systems
0.2Hrs.
08-20-34-97
CTM, Check Software Level
and Replace, (2 - Skilled)
6 - Electrical and Body
Systems
1.1Hrs.
FAILURE CODE:
ZZ
Service Action