08-028-17

NUMBER:
GROUP:
DATE:
08-028-17
Electrical
March 17, 2017
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
SUBJECT:
RA3 And RA4 Radio Over The Air Software Updates
OVERVIEW:
This bulletin provides information regarding the latest Flash Over The Air update (FOTA)
and provides a service technician an overview of the steps a customer will need to take to
complete the update.
MODELS:
2013 - 2016
(D2)
RAM 3500 Pickup
2013 - 2016
(DD)
RAM 3500 Cab Chassis
2013 - 2016
(DF)
RAM 3500 10K Cab Chassis
2013 - 2016
(DJ)
RAM 2500 Pickup
2013 - 2016
(DS)
RAM 1500 Pickup
2014 - 2016
(KL)
Jeep Cherokee
2015 - 2016
(LA)
Dodge Challenger
2015 - 2016
(LD)
Dodge Charger
2015 - 2016
(LX)
Chrysler 300
2015 - 2016
(UF)
Chrysler 200
2014 - 2016
(WD)
Dodge Durango
2014 - 2016
(WK)
Jeep Grand Cherokee
2013 - 2016
(ZD)
Dodge Viper
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA/(U.S. only).
NOTE: This bulletin applies to vehicles equipped with Uconnect 8.4 (Sales Code
RA3) or Uconnect 8.4AN (Sales Code RA4).
08-028-17
-2-
SYMPTOM/CONDITION:
The following improvements are included in this update:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Adds Apple Siri® Eyes Free capability for iPhone® owners.
Auto Play can now be configured.
Adds do not disturb text message feature.
The ability to drag and drop icons into the menu bar.
Fix for radio locks up/frozen.
Fix for stuck on black/blank screen.
Human Machine Interface (HMI) improvements.
Several navigation improvements.
Fix for radio loses time.
Charge Complete notification is not received (RU PHEV only).
Media devices, Phone pairing and Bluetooth usage improvements.
Improved tuner performance.
Enhanced Voice recognition (VR) performance.
Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
DISCUSSION:
All MY13-16 vehicles sold in the U.S. with the RA3 or RA4 radio can now receive software
updates “over-the-air”. Updates to software level 17.11.07 will occur in a phased roll-out.
The software is updated through the built-in cellular modem in the radio which is
connected to the Sprint® 3G network. Customers will see a notification on their radio
screen when new software is available for their radio (Fig. 1). The owner will have the
option to update the radio or schedule the update for later. There is not an option to
decline the update indefinitely. The update must be performed.
NOTE: This is an information only TSB to help the customers understand how they
can perform their FOTA update. This document does not contain a LOP for
reimbursement.
Fig. 1 Software Acceptance Screen
-3-
08-028-17
1. The vehicle needs to be in the park position, or have the vehicle in neutral with parking
brake engaged if equipped with a manual transmission. The engine does not need to
be running, however, the ignition must be in the “RUN” position (On).
NOTE: The customer should position the vehicle outdoors if the engine is running.
2. Press “Update Now” to start the first phase of the software update. The first phase will
take up to 15-20 minutes to complete (Fig. 2).
Fig. 2 First Phase
NOTE: If the ignition is turned off during the first phase, the customer will be
required to restart the entire process from the beginning. The software
acceptance screen will not appear again.
08-028-17
-4-
3. The “wait” screen (Fig. 3) will appear multiple times during the update.
Fig. 3 Wait Screen
4. Once the update has reached the second phase, the message on the touchscreen will
tell you that you can turn off the vehicle, exit and let the process complete on its own
(Fig. 4).
NOTE: The second phase may take up to 50 minutes to complete.
Fig. 4 Second Phase
NOTE: The second phase screen will show the completion bar go to 49% quickly
and will then stay at that percentage for a longer period of time. The install is
not broken/frozen.
-5-
08-028-17
5. Upon completion of update, the radio will display a confirmation message (Fig. 5).
Fig. 5 Confirmation Screen
NOTE: If there are other hardware issues or concerns, contact the STAR Center for
support.
POLICY:
Information Only