15-194-16R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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GENERAL MANAGER q
PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY:	2015-16MY Legacy and Outback Models Equipped NUMBER: 15-194-16R
with Navigation and Harman Kardon Power Amplifier
DATE: 02/29/16
SUBJECT:	Fujitsu 10/ FTEN/ F10 Navigation Voice Guidance
REVISED: 04/04/16
Instructions Getting Cut Off
INTRODUCTION
This bulletin announces availability of an enhanced audio system power amplifier which contains
software to address customer concerns of voice guidance instructions (words) being cut short or cut
off. For example: instead of the instruction saying “Turn right ahead”, it might be “right ahead” or
even just “ahead”. This intermittent condition occurs after completing a Bluetooth hands-free phone
call while using the navigation system’s voice guidance feature.
PRODUCTION CHANGE INFORMATION:
The new amplifier has been incorporated into production starting with the following VINs:
•
Legacy: G*041483
•
Outback: G*298434
PART INFORMATION:
The new power amplifier part number is 86221AL71B.
IMPORTANT: When replacing a power amplifier under warranty
or an Added Security Gold plan, an exchange unit must be ordered
directly through the Harman Kardon Exchange Program. In the event
the vehicle is “New” and “In-Stock”, contact the Harman Kardon
Service Center. A new unit will be supplied. If the Service Center is
unable to provide a new unit, immediately contact a Subaru Retailer
Claims Specialist at 1-866-782-2782 for further instructions. See TSB 15-172-14R or 15-190-15
for more details and exchange unit ordering instructions. The Harman Kardon Service Center is
open from 8am - 8pm Eastern time and can be reached by calling 1-800-448-0944.
SERVICE PROCEDURE / INFORMATION
After confirming the customer concern, (NOTE: This is an intermittent condition) replace the power
amplifier assembly following the procedure in the applicable Service Manual.
IMPORTANT: Power amplifiers which have part number 86221AL71B on the identification label
as shown in the photo at the top of page 2, already contain this new software.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-194-16R; Revised 04/04/16
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Gold plan, this repair may be submitted using the following claim information:
LABOR DESCRIPTION
LABOR
OPERATION #
LABOR
TIME
FAIL
CODE
HARMAN KARDON AMPLIFIER REPLACEMENT FOR
VOICE GUIDANCE CONCERN (INCLUDES DIAGNOSIS
/ VERIFICATION
A850-820
ZRA-43
0.6
NOTE: For claim submission purposes, the exchange unit serial number is required.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-194-16R; Revised 04/04/16
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