15-177-14M2

Bluetooth Interview Form and Fujitsu Ten
Audio/ Navigation Head Unit Exchange Order
Changes
TO:
SDC EST CEN WST
FROM:
Subaru of America, Inc.
DEPARTMENT: Service
DATE:
04/26/2016
CATEGORY:
Parts/Service
When ordering exchange units from Fujitsu Ten through their on­line web site, new
information will soon be requested and in some cases required.
To assist with that, a new Bluetooth Interview Form is available to facilitate the
completion of an exchange order. The form is available on Subarunet at Service Operations
& Technical >> Forms. Click here to also access that form. SOA strongly recommends that
Service Advisors use this sheet to gather the required information when interviewing a
customer for a Bluetooth related issue
Exchange order entry will now request a date and time when condition was last duplicated.
The customer’s phone carrier, phone make and model will be required when Bluetooth or
Connectivity failure sections are selected. While the IOS or OS Version on the phone is not
required, it should be obtained when possible from the customer whenever they present
with a Bluetooth connectivity complaint.
These updates are now in effect. Please be sure to obtain this information from the
customer whenever complaints of an audio or navigation concern are presented.
Questions about this can be directed to the Claims Helpline at 1­866­782­2782.
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Bluetooth
Interview Form
VIN #:
Customer Name:
Customer Phone/Device Information: Manufacturer
Model
Carrier
Firmware/Software Version
Retailer Name:
Date of Interview:
Retailer Code:
Interviewer:
Date/Time The Issue Last Occurred:
Was The Retailer Able To Duplicate Concern (check one) :
Device Recently Updated? (check one) :
Yes
Yes
No
No
Detailed Description & Background of Concern
Will not pair
Cannot hear incoming call audio
Voice cannot be heard on other end of line
Sound is distorted during calls
Address book will not transfer
Audio stream (Music) will not play
Audio stream plays but cannot be heard
Audio stream will play but has static
Other
Print Form
04/25/16