ZE3-Warranty Pol

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL14-05
Date:
08/14/14
Page:
1 of 3
REVISED 05/31/16
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE3):
WARRANTY EXTENSION FOR HYBRID INVERTER
ASSEMBLY ON CERTAIN 2010-2014 MY PRIUS VEHICLES
Background
Toyota has received some reports indicating the Intelligent Power Module (IPM)
located inside the inverter assembly of the hybrid system may fail. This condition
is indicated by the hybrid system diagnostic trouble codes (DTCs): P0A94,
P324E, P3004, and/or P0A1A. If one or more of these DTCs are detected,
various warning lamps on the instrument panel will illuminate and the vehicle will
enter fail safe mode.
Applicability
The hybrid inverter assembly* is covered under the Toyota New Vehicle Limited
Warranty for 8 years from the date of first use or 100,000 miles (whichever
occurs first). However, Toyota is announcing a Warranty Enhancement Program
to cover repairs related to the condition described above.
This Warranty Enhancement Program provides an extension to the Toyota New
Vehicle Limited Warranty for repairs related to certain internal malfunctions of the
IPM. The vehicles covered under this warranty enhancement must first have
Safety Recall E0E performed (if applicable). This warranty enhancement covers
failure of the IPM and other internal inverter components potentially damaged by
IPM failure. If the condition is verified, an appropriate remedy will be performed
under the terms of this Warranty Enhancement Program.
This warranty enhancement provides coverage for 15 years, regardless of
mileage.
Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.
* Note: For California-certified vehicles sold, registered, and normally operated in
Arizona (12MY only), California, Connecticut, Maine, Maryland (beginning with
11MY), Massachusetts, New Jersey, New Mexico (10MY-11MY only), New York,
Oregon, Rhode Island, and Vermont the warranty coverage is 15 years from the
date of first use, or 150,000 miles (whichever occurs first).
Toyota Warranty Policy Bulletin
POL14-05
08/14/14
REVISED 05/31/16
2 of 4
Applicability (Continued)
Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.
This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism is not
covered by the New Vehicle Limited Warranty or this Warranty
Enhancement.
Applicable VIN Ranges
WMI
VDS
Model Year
2010
2011
JTD
KN3DU
2012
2013
2014
Start
0001044
1000089
5000002
0242812
1308891
5226927
0320767
1389037
5287389
0336850
1575758
5489733
0356538
1732984
End
0246000
1314319
5229180
0329648
1479507
5374171
0336945
1615196
5538257
0356537
1735090
5705210
0361881
1795831
Note: Not all vehicles in the VIN range are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
checking TIS before completing any repairs.
Claim Submission
Claim
Type
Opcode
AHG10A
Repair
Program
AHG10B
AHG10C
•
Description
Replace the Inverter
Assembly with Converter
Replace the IPM Transistor
Replace the IPM Transistor
+
Replace the MG ECU
Labor Time
OFP
2.0 hr./vehicle
2.9 hr./vehicle
G9200-#####
2.9 hr./vehicle
The cost of Super Long Life Coolant (SLLC) may be claimed, at a maximum of
$15.00 per vehicle, as Sublet Type “OF” under all opcodes listed above.
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Toyota Warranty Policy Bulletin
POL14-05
08/14/14
REVISED 05/31/16
3 of 4
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Opcode
AHG10A
AHG10B
AHG10C
Part Number
Description
Quantity
G9200-49025*
G9200-49065*
G9200-49075*
G9200-47121*
04899-47021
04899-47060
08887-02809
90430-18008
G920J-52010*
G9208-47090*
08826-00100
08833-80090
G920H-47030*
04899-47021
04899-47060
08887-02809
90430-18008
G920J-52010
G9208-47090
08826-00100
08833-80090
Inverter Assembly w/ Converter
Inverter Assembly w/ Converter
Inverter Assembly w/ Converter
Inverter Assembly w/ Converter
IPM Transistor Kit
Plug Kit / Inverter Drain
Thermal Grease
Gasket
Inverter Current Sensor
Inverter Wire Sub Assembly
Seal Packing
Adhesive
MG ECU
IPM Transistor Kit
Plug Kit / Inverter Drain
Thermal Grease
Gasket
Inverter Current Sensor
Inverter Wire Sub Assembly
Seal Packing
Adhesive
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
*Due to a limited number of available parts, these parts have been placed on
Manual Allocation Control (MAC). If you require a part that is on MAC, please
send an email to [email protected] with the following
information:
1. Subject Line: ZE3 MAC Release Request (Dealer Code)
2. Dealer Code
3. DTC’s Present or Reason for Order (If parts are required due to a failed
calibration attempt, include the calibration ID that failed.)
4. VIN
5. Part Number and Quantity Ordered
6. Order Reference Number
7. Order Date
8. Contact Person
Once a representative confirms the information provided, the part will be
released. If there is a concern regarding the information provided, a
representative will contact your dealership. Please allow 2-3 days for part release
after providing the requested information.
Toyota Warranty Policy Bulletin
POL14-05
08/14/14
REVISED 05/31/16
4 of 4
Replacement Parts (Continued)
Important Notes:
• Once you have placed your order, DO NOT upgrade or change your order
status.
• Dealerships must provide the above listed information within 48 hours of order
placement; failure to provide the information above will result in an order
cancellation.
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0036-16, please refer to TIS for
additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.